Customer Support: Queries, Requests & Complaints Management
Budget: ₹12,500 – ₹37,500 INR
I'm looking for a dedicated professional who can handle customer queries, requests and complaints with utmost diligence and commitment. The goal is to ensure end-to-end resolution of every issue, leading to a significant improvement in our overall customer experience.
Key Responsibilities:
- Handle customer queries via phone calls and emails
- Basic inquiry handling over the phone
- Responding to customer queries through email
- Keeping track of unresolved issues and escalating them when necessary
- Maintaining detailed records of all interactions
Ideal Skills and Experience:
- Previous experience in an international voice/non-voice customer support process is a plus
- Excellent communication skills, both verbal and written
- Proficiency in basic call handling and email correspondence
- Strong problem-solving skills and ability to resolve queries independently
- Experience in maintaining records and escalating unresolved queries
Your role will be crucial in enhancing our customer service reputation and ensuring our clients feel valued and heard.
Key Responsibilities:
- Handle customer queries via phone calls and emails
- Basic inquiry handling over the phone
- Responding to customer queries through email
- Keeping track of unresolved issues and escalating them when necessary
- Maintaining detailed records of all interactions
Ideal Skills and Experience:
- Previous experience in an international voice/non-voice customer support process is a plus
- Excellent communication skills, both verbal and written
- Proficiency in basic call handling and email correspondence
- Strong problem-solving skills and ability to resolve queries independently
- Experience in maintaining records and escalating unresolved queries
Your role will be crucial in enhancing our customer service reputation and ensuring our clients feel valued and heard.