Customer-Centric CallCenter Solution with GSM & CRM
Budget: ₹25,000 – ₹30,000 INR
I'm looking for a seasoned professional who can develop a call center solution that is multi-channel GSM gateway compatible and integrates with a robust CRM system.
Key Features:
- The primary aim of this system is to enhance the quality of our customer service.
- The CRM should offer capabilities for tracking customer interactions, managing the sales pipeline, and automating workflows.
Ideal Skills and Experience:
- Proven experience in developing call center solutions.
- Expertise in CRM systems and their integration with call center software.
- Knowledgeable about multi-channel GSM gateways.
- Strong focus on improving customer service quality.
-The attached doc will give you detailed explanation on what I am looking for. Call recording for all calls to be shown in the CRM as per last call activity.
-This project will be based on 1 milestone payment only i.e. on full and final delivery.
-All documentation for doing similar setup fro scratch to be provided.
-CRM should be opensource, with no additional cost or recurring cost
-Time frame 7 days.
Key Features:
- The primary aim of this system is to enhance the quality of our customer service.
- The CRM should offer capabilities for tracking customer interactions, managing the sales pipeline, and automating workflows.
Ideal Skills and Experience:
- Proven experience in developing call center solutions.
- Expertise in CRM systems and their integration with call center software.
- Knowledgeable about multi-channel GSM gateways.
- Strong focus on improving customer service quality.
-The attached doc will give you detailed explanation on what I am looking for. Call recording for all calls to be shown in the CRM as per last call activity.
-This project will be based on 1 milestone payment only i.e. on full and final delivery.
-All documentation for doing similar setup fro scratch to be provided.
-CRM should be opensource, with no additional cost or recurring cost
-Time frame 7 days.