Cloud PBX Implementation for Internal and Customer Communication
Budget: ₹12,500 – ₹37,500 INR
I'm looking for a professional who can implement a new cloud-based PBX system for my company. The system should cater to both customer service and internal communications.
Key Features:
- Call Routing: I need a reliable call routing system to manage incoming and outgoing calls efficiently.
- Voicemail: The PBX system should include a robust voicemail feature to ensure no message goes unheard.
Preferred Provider: The implementation of this system should be on Rackbank.
Ideal Skills and Experience:
- Extensive knowledge and experience with cloud-based PBX systems.
- Proven track record of implementing PBX systems on Rackbank.
- Exceptional understanding of call routing and voicemail features.
- Previous experience with both internal communication and customer service PBX systems.
The successful completion of this project will significantly enhance our communication efficiency.
1. Domain name based pbx installation
2. Provision for multi level IVR, although we wont be starting the IVR as of now.
3. We have trunk lines, gsm lines and a pri line in our office. All the connected to the respective gateway with an IP address. So they need to be connected to this PBX over the cloud.
4. We have been using IP pbx since almost 10 years, earlier we were on 3cx and now we are using Grandstream IP pbx. But we want to get rid of all the hard ware from the office premises, hence want to shift to a cloud based solution. We have IP phones of Grandstream, but we want to give physical IP phones to a very few extensions, we want to majorly use softphones on adroind decives and softpho es over windows pc.
5. We want every extension to be able to use 4 devices simultaneously as follows:
Softphone on android device - 2 devices
Softphone on windows pc
IP phone - Grandstream make.
6. Majority of the users will be on adroid devices connecting over the wifi network of the company. Kindly suggest which softphone, would you suggest for this purpose. We prepare a free open source solution.
7. All the incoming calls from any trunk line, will land on the main receptionist extension. From where the receptionist will transfer it to the respective extension number. For this purpose, I want a full fledged, full featured receptionist console to be installed on the adroind tablet that will be kept at the reception. It should be able to see all the extenion status, and any and all information regarding the calls.
8. Silent Barge in by authorised extension numbers.
9. Audio confernce call auto dialup
10. If possible also have a video call conference bridge
11. Facility to record selective or all calls without any sound.
12. Boss secretary extensions to be set up.
13. Video Door phone provisioning.
14. Audio meeting setup and automatic dialup of all numbers or extensions at tne preset time of conference call.
15. Selectively allow usage of truck lines to various extensions
16. Make reception desk at various locations. And selective trunk lines to be directed to respective reception desk number.
17. Daily usage summary and any other reports as avaialble with the pbx provisioning.
18. A more graphical representation on the reception console at all locations.
19. Any other feature that you may suggest as per your experience. I am open to cha ging and adding any features as per your suggestions.
Key Features:
- Call Routing: I need a reliable call routing system to manage incoming and outgoing calls efficiently.
- Voicemail: The PBX system should include a robust voicemail feature to ensure no message goes unheard.
Preferred Provider: The implementation of this system should be on Rackbank.
Ideal Skills and Experience:
- Extensive knowledge and experience with cloud-based PBX systems.
- Proven track record of implementing PBX systems on Rackbank.
- Exceptional understanding of call routing and voicemail features.
- Previous experience with both internal communication and customer service PBX systems.
The successful completion of this project will significantly enhance our communication efficiency.
1. Domain name based pbx installation
2. Provision for multi level IVR, although we wont be starting the IVR as of now.
3. We have trunk lines, gsm lines and a pri line in our office. All the connected to the respective gateway with an IP address. So they need to be connected to this PBX over the cloud.
4. We have been using IP pbx since almost 10 years, earlier we were on 3cx and now we are using Grandstream IP pbx. But we want to get rid of all the hard ware from the office premises, hence want to shift to a cloud based solution. We have IP phones of Grandstream, but we want to give physical IP phones to a very few extensions, we want to majorly use softphones on adroind decives and softpho es over windows pc.
5. We want every extension to be able to use 4 devices simultaneously as follows:
Softphone on android device - 2 devices
Softphone on windows pc
IP phone - Grandstream make.
6. Majority of the users will be on adroid devices connecting over the wifi network of the company. Kindly suggest which softphone, would you suggest for this purpose. We prepare a free open source solution.
7. All the incoming calls from any trunk line, will land on the main receptionist extension. From where the receptionist will transfer it to the respective extension number. For this purpose, I want a full fledged, full featured receptionist console to be installed on the adroind tablet that will be kept at the reception. It should be able to see all the extenion status, and any and all information regarding the calls.
8. Silent Barge in by authorised extension numbers.
9. Audio confernce call auto dialup
10. If possible also have a video call conference bridge
11. Facility to record selective or all calls without any sound.
12. Boss secretary extensions to be set up.
13. Video Door phone provisioning.
14. Audio meeting setup and automatic dialup of all numbers or extensions at tne preset time of conference call.
15. Selectively allow usage of truck lines to various extensions
16. Make reception desk at various locations. And selective trunk lines to be directed to respective reception desk number.
17. Daily usage summary and any other reports as avaialble with the pbx provisioning.
18. A more graphical representation on the reception console at all locations.
19. Any other feature that you may suggest as per your experience. I am open to cha ging and adding any features as per your suggestions.
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