Call Centre Bot with Telegram Integration

Job ID: 37562858

Budget: £250 – £750 GBP

I am in need of an advanced virtual call centre system with complete integration into a Telegram bot.

- Call Centre Features:
I'm looking for a system with call routing and forwarding capabilities that also offers functionality for recorded calls. It should incorporate an Interactive Voice Response (IVR) system with dual-tone multi-frequency (DTMF) capturing. Part of the required package, the system should provide holding music and any caller ID, with an option for varied paid plan levels.

- Telegram Bot Functions:
The bot must be able to send automated replies, gather user details, and process payments.

- Call Centre and Telegram Bot Integration:
This project requires real-time synchronization of call data between the virtual call centre and the bot. Calls should seamlessly transfer from our Telegram bot to the virtual call centre. We would also like the ability to customize call scripts for the bot.

Ideal candidates for this project will possess significant experience in bot development and VoIP technologies, along with a deep understanding of Telegram API. Real-time systems, automation, webhook foreknowledge is a plus. Being succinct, detailed, and dependable are key traits for this project's successful completion.