High-Volume Email & Asana Admin
Budget: €12 – €18 EUR
I manage several fast-moving projects and an even faster customer support inbox. To keep everything on track, I’m bringing in a remote admin who can jump straight into both the email queue and our Asana workspace.
Here’s the daily rhythm:
• Customer support emails land first. You’ll triage, reply with a friendly, accurate tone, tag conversations for future reference, and escalate anything that needs my direct input. The goal is a clear, well-organized inbox—ideally inbox-zero—at the close of each business day.
• Inside Asana you’ll keep tasks moving. That means creating or updating tasks as issues arise from support tickets, assigning owners, adjusting due dates, and—most importantly—tracking project deadlines so nothing slips. I rely on timely status notes and reminders to make decisions, so accuracy here is critical.
Deliverables & acceptance criteria
• All customer support emails answered or properly escalated within 24 hours
• Asana task board updated daily with correct assignees, labels, and due dates
• End-of-day snapshot message summarizing outstanding tickets and any deadlines at risk
If you already live in shared inbox tools, write clear English quickly, and know Asana well enough to automate the boring parts with rules or templates, your workflow will fit right in.
Here’s the daily rhythm:
• Customer support emails land first. You’ll triage, reply with a friendly, accurate tone, tag conversations for future reference, and escalate anything that needs my direct input. The goal is a clear, well-organized inbox—ideally inbox-zero—at the close of each business day.
• Inside Asana you’ll keep tasks moving. That means creating or updating tasks as issues arise from support tickets, assigning owners, adjusting due dates, and—most importantly—tracking project deadlines so nothing slips. I rely on timely status notes and reminders to make decisions, so accuracy here is critical.
Deliverables & acceptance criteria
• All customer support emails answered or properly escalated within 24 hours
• Asana task board updated daily with correct assignees, labels, and due dates
• End-of-day snapshot message summarizing outstanding tickets and any deadlines at risk
If you already live in shared inbox tools, write clear English quickly, and know Asana well enough to automate the boring parts with rules or templates, your workflow will fit right in.