AI for Automating Fast Food Customer Care

I'm seeking an AI specialist to help create an intelligent system for automating customer care responses in the fast food industry. This AI will tackle a variety of customer issues, including:

- Handling complaints about wrong orders
- Dealing with angry customers
- Processing refund or compensation requests

The AI should respond in an empathetic and understanding tone, able to diffuse tense situations and maintain customer satisfaction. Furthermore, this AI needs to be multilingual, capable of handling interactions in multiple languages.

Ideal skills and experience for this project:
- Proficiency in AI and machine learning
- Experience in customer service automation
- Ability to code for multilingual interaction
- Understanding of empathetic and customer-friendly tone delivery
- Experience in the fast food industry would be a plus.