Synthetic Call Center Customer Support Agent

My project is seeking to use Artificial Intelligence modules, specifically ones that use NLP processes and machine learning, to create a Synthetic Call Center Customer Support Agent to handle customer inquiries in the Banking and Financial Services industry. Responsibilities will include responding to customer sales and marketing inquiries with accuracy and efficiency; as well as functioning as a kind of smart directory or knowledge-base for internal staff or outside callers. The agent must be trained and proficient in English and Chinese. The goal of the project is to provide stellar customer service so our customers know they are in good hands.