Cloud Based Call Center App POC

I'm looking for a skilled developer or software architect who can create a comprehensive POC cloud based call center application. The application should be user-friendly and provide the following key functionalities:

- Automatic Call Distribution (ACD): The system should efficiently distribute incoming calls to the most suitable agents based on predefined criteria.
- Interactive Voice Response (IVR): The application should have an IVR system that can interact with callers and route their calls to the appropriate agents or departments.
- Real-time Reporting and Analytics: The system should be able to provide real-time reports on call center performance and customer interactions.

In terms of integrations, the application should have its own Customer Relationship Management (CRM) system . This is essential for ensuring a smooth flow of information between the call center and other departments, as well as tracking customer interactions for future reference.

Ideally, the developer or architect should have experience in developing/architecting call center applications, understanding of call center operations, and experience in CRM and telephony system integrations. Please provide a portfolio of similar projects you've worked on and detail your approach to this project.