Build AI Voice Bot to Navigate IVRs and Reduce On-Hold Time in Healthcare RCM (HIPAA-Compliant)
Budget: $750 – $1,500 USD
We are working with a U.S.-based healthcare company that deals with Revenue Cycle Management (RCM) — including insurance verification, collections, and utilization review.
The core issue: staff are wasting up to 45 minutes per call on hold with insurance companies. We need a solution where an AI voice bot can:
Call insurance companies
Navigate their IVR menu
Wait on hold
Transfer the call to a real human staff once an agent comes online
This system will help save time — not replace jobs.
What You Need to Build (Pilot Phase):
AI Voice Bot:
Must understand IVR trees (voice or keypad)
Able to dial out and stay on hold
Pass the call to a live agent when required
Basic Dashboard:
Track number of calls made
Show wait time saved
Status of each call (completed, failed, transferred)
Security/Compliance:
Needs to follow HIPAA guidelines (no data leaks, secure logs)
Preferred Skills (any combination is okay):
Twilio Voice / Amazon Connect / VOIP systems
AI/NLP: Dialogflow, OpenAI Whisper/GPT, or similar
Voice bot or IVR bot experience
Dashboard UI skills (React, Vue, or anything you use)
Understanding of healthcare data security is a big plus
Deliverables (Pilot Phase):
Working AI voice agent for 1–2 payer lines
Functional dashboard (web UI)
Documentation + support for next phase
Budget:
Open to fair bids — this is a serious long-term opportunity if pilot goes well. Please quote your price for the pilot only. Future expansion and support will be discussed separately.
Notes:
Must be available for a few sync calls as per Eastern Time Zone.
Only Agencies welcome — but you must show similar past work or a relevant demo.
The core issue: staff are wasting up to 45 minutes per call on hold with insurance companies. We need a solution where an AI voice bot can:
Call insurance companies
Navigate their IVR menu
Wait on hold
Transfer the call to a real human staff once an agent comes online
This system will help save time — not replace jobs.
What You Need to Build (Pilot Phase):
AI Voice Bot:
Must understand IVR trees (voice or keypad)
Able to dial out and stay on hold
Pass the call to a live agent when required
Basic Dashboard:
Track number of calls made
Show wait time saved
Status of each call (completed, failed, transferred)
Security/Compliance:
Needs to follow HIPAA guidelines (no data leaks, secure logs)
Preferred Skills (any combination is okay):
Twilio Voice / Amazon Connect / VOIP systems
AI/NLP: Dialogflow, OpenAI Whisper/GPT, or similar
Voice bot or IVR bot experience
Dashboard UI skills (React, Vue, or anything you use)
Understanding of healthcare data security is a big plus
Deliverables (Pilot Phase):
Working AI voice agent for 1–2 payer lines
Functional dashboard (web UI)
Documentation + support for next phase
Budget:
Open to fair bids — this is a serious long-term opportunity if pilot goes well. Please quote your price for the pilot only. Future expansion and support will be discussed separately.
Notes:
Must be available for a few sync calls as per Eastern Time Zone.
Only Agencies welcome — but you must show similar past work or a relevant demo.