letter writing
Budget: ₹100 – ₹400 INR
There is one disgruntled client / internal user "Client" who has mentioned that one of his high net worth client's transactions was declined by one of your applications (you own that application called RTD system.
He is asking for an RCA.
Reason - The system has behaved properly, however, the rule which was written in the system to decline the transaction was for domestic txn, however, the Risk team who defines the rule didn't put the distinction of currency in the system. That's why it declined the international txn thinking it's domestic.
You need to write to Clientto sympathize with him, address his query, and also how it can be solved (by writing to the risk team to make - amendments to the rule)
He is asking for an RCA.
Reason - The system has behaved properly, however, the rule which was written in the system to decline the transaction was for domestic txn, however, the Risk team who defines the rule didn't put the distinction of currency in the system. That's why it declined the international txn thinking it's domestic.
You need to write to Clientto sympathize with him, address his query, and also how it can be solved (by writing to the risk team to make - amendments to the rule)