Support Specialist

Primary Responsibilities

Manage all support tickets and live chat for our participant audience
Track insights, digest feedback, and identify potential improvements to the participant experience
Manage participant account reviews, helping to keep our participant base healthy
Own and develop processes for customer satisfaction
Manage participant incentive payments
Update participant support pages according to new product updates/processes that are released
Ideal Candidate

Self-starter
Likes people and has a heart for support
Thrives in a fast-paced, always changing startup environment
Organized and thoughtful
Enjoys problem-solving