Help Center Writing

We are looking for a driven Help Center Content Writer to produce high-quality and trustworthy content in English that helps our users find the answers to their problems and improve their understanding of how Pigeonhole Live works. You will be responsible for driving growth for the Pigeonhole Live product through creating primarily written-based products that help, attract and convert our customers.

Roles and responsibilities:

• Create and maintain support documentation

• Recommending effective Help Center strategies, layout and media (like graphics, animated gifs etc.) that is appropriate for the topic

• Distilling complex concepts and language into content that is easily understood especially by non-technical audiences

• Completing writing projects, meeting deadlines and following content requirements in terms of style and project specifications

• Conducting research on any given topic and feature to be released

• Editing content to ensure voice, grammar and style is on point

• Managing and completing work on time for multiple content writing projects

Requirements:

• At least 1 year of working experience in Help Center writing-related roles, preferably in SaaS

• Proven experience collaborating cross-functionally with product managers, developers, and designers

• Strong command of the English language and compelling copywriting and copyediting skills

• Strong intuition for how readers/users are best served with Help Center documentation

• Analytical mindset in planning and structuring content

• A drive to be collaborative and also able to carry out tasks independently and deliver timely results

• Ability to communicate effectively and confidently at all levels