Customer Service Representative - (REMOTE)

Are you a motivated, detail-oriented, and driven Customer Service specialist? If so, we are looking for Y-O-U! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience. The Company: Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases. Our employees are smart, hardworking, and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses. Excellent benefits and retirement package. Personal Attributes Required: Strong work ethic, effective interpersonal skills including excellent verbal and written communication, team and goal oriented, professional attitude, work well under pressure, attention to detail, organized, flexible, honest. Job Duties: * Responsible for communicating effectively and professionally while handling a heavy volume of incoming calls and written communication from/to customers. * Troubleshoots, analyzes, and remedies internal and external customer issues in a timely and efficient manner and within established guidelines. * Effectively acts as a liaison between internal departments and outsourcing companies or brokers. * Uses knowledge of company systems such as Infolease and Artiva, and performs tasks accurately, to the benefit of the company and our customers. * Responsible for keeping management up to date on any significant situations which could cause harm to the company. * Develops and enhances positive and professional relationships with all customers, internal and external. * Calculates and communicates buyouts (early term, ending and vendor) to customer, broker or vendor. * Prepares payment and contract adjustments. * Performs all other duties as assigned by management.