Bilingual Customer Support Operations
Budget: $250 – $750 USD
I need day-to-day customer interactions handled smoothly in both Bahasa Indonesia and English. Your job is to jump into every conversation—email or live chat—answer quickly, stay patient, and be sure each customer walks away feeling helped and heard.
You will:
• Respond to incoming emails and chat inquiries with clear, friendly language.
• Log and escalate complaints when necessary, then follow up until each case is closed.
• Keep a concise record of every interaction so I can monitor overall customer sentiment and our response time.
I expect professional written English and native-level Bahasa Indonesia, a calm attitude under pressure, and the discipline to reply within the agreed-upon timeframe throughout your shift. Daily summaries of resolved tickets plus any open issues will be the acceptance criteria for each milestone.
You will:
• Respond to incoming emails and chat inquiries with clear, friendly language.
• Log and escalate complaints when necessary, then follow up until each case is closed.
• Keep a concise record of every interaction so I can monitor overall customer sentiment and our response time.
I expect professional written English and native-level Bahasa Indonesia, a calm attitude under pressure, and the discipline to reply within the agreed-upon timeframe throughout your shift. Daily summaries of resolved tickets plus any open issues will be the acceptance criteria for each milestone.