Native (Arab) experience - Must be based in Dubai, UAE

Involved in the complete project and software development lifecycle from scoping/requirement gathering, system design, end user testing, assist in training, roll out a user support
Understand business processes and requirements of internal teams to implement and customize various modules in the relevant Zoho Application
Communicate with external parties to source or communicate information as projects require
Create and maintain automation using workflows, custom functions and widgets
Develop and manage user access privileges, homepage dashboard, module and field level customizations
Develop and maintain sync integrations between applications in the Zoho platform
Work with in-house web developers to resolve any issues with lead capturing from webform CRM fields, either through third-party APIs or coding
Investigate and troubleshoot day to day issues in leads and opportunities management, contacts, companies and the overall functionality of Zoho CRM
Test changes and solutions in development environments (sandbox) prior to go-live
Test fixes to ensure bugs and issues have been resolved
Provide general support for all enterprise applications
Provide on-site support for ad hoc requests, coding, live chat, lookup and company module data sync between CRM, Books and Analytics
Work with the Zoho Team to troubleshoot any system errors
Create documentation for changes and updates for end users

Technical skills
In-depth knowledge of all Zoho One Apps mainly: CRM, Analytics, Books, Sales IQ, Desk, Survey and Campaigns
Understand the admin structure and application Zoho One