Bilingual VA for Rental Inquiries
Budget: $250 – $750 USD
I run a growing short-term rental company and need a virtual assistant who can manage guest communications in both Arabic and English with complete fluency. Your core responsibilities will be:
• Promptly answering incoming phone calls, email messages, and chat inquiries
• Processing booking requests, confirming availability in our system, and sending payment links or invoices
• Recording each interaction in our property-management dashboard so the team has real-time visibility
• Flagging urgent maintenance or guest issues to the on-site staff and following up until resolved
• Providing friendly, detail-oriented customer service that reflects our brand tone
You’ll work across the tools we already use—standard VoIP phone service, Gmail, and our preferred chat applications (mainly WhatsApp and Airbnb/Booking.com messaging). Clear written Arabic and English are essential, and you’ll often switch between the two in a single shift.
I expect fast response times during agreed hours, concise call notes, and accurate reservation entries. If you’ve supported hospitality or property-management businesses before, let me know which software you’ve used and any metrics that highlight your performance (e.g., average response time, guest satisfaction scores).
Please outline your availability, preferred time zone coverage, and any questions you have about our workflow.
• Promptly answering incoming phone calls, email messages, and chat inquiries
• Processing booking requests, confirming availability in our system, and sending payment links or invoices
• Recording each interaction in our property-management dashboard so the team has real-time visibility
• Flagging urgent maintenance or guest issues to the on-site staff and following up until resolved
• Providing friendly, detail-oriented customer service that reflects our brand tone
You’ll work across the tools we already use—standard VoIP phone service, Gmail, and our preferred chat applications (mainly WhatsApp and Airbnb/Booking.com messaging). Clear written Arabic and English are essential, and you’ll often switch between the two in a single shift.
I expect fast response times during agreed hours, concise call notes, and accurate reservation entries. If you’ve supported hospitality or property-management businesses before, let me know which software you’ve used and any metrics that highlight your performance (e.g., average response time, guest satisfaction scores).
Please outline your availability, preferred time zone coverage, and any questions you have about our workflow.