Bilingual Virtual Receptionist Needed

I need a reliable receptionist who can switch effortlessly between Spanish and English while handling the day-to-day flow of calls, emails, and calendar requests for my small business. Most interactions will be inbound, so clear, upbeat communication is essential whether you are answering customer inquiries, resolving complaints, or providing basic product/service information.

The role is fully remote. You will log in during agreed-upon hours, pick up calls through our VoIP line, answer or transfer as appropriate, and follow up by email or chat when needed. You’ll also keep the team’s shared Google and Outlook calendars in sync, arrange appointments, and record accurate notes in our CRM after every interaction.

I already have templates and call scripts prepared; what I need is your fluency, attention to detail, and calm professionalism. Experience in front-desk, customer service, or general admin work is a plus, but solid organizational habits and a dependable internet connection matter even more. You should be comfortable working inside Microsoft Office, Google Workspace, common scheduling tools, and a ticketing system for support follow-ups.

If you’re ready to bring bilingual warmth and efficiency to each customer touchpoint, please tell me about your prior receptionist or support experience and confirm that your workspace is quiet and fully equipped for consistent call quality.