Resolve Google Play Billing Issue

Project: Google Play Production “Item Not Found” – RevenueCat + Capacitor
Overview

I am facing a production-only billing issue during my first Google Play production release.

Tech Stack

Capacitor (Android)

Google Play Billing (Subscriptions – SUBS)

RevenueCat integrated

First production release

Current Situation

Subscriptions work perfectly in:

Internal Testing track

Closed Testing track

Product IDs are confirmed correct

Subscription + Base Plan are ACTIVE in Play Console

Pricing configured

Countries configured

Product correctly attached to Offering in RevenueCat

Production Issue

During Google Play production review, reviewer reports:

“The item that you were attempting to purchase could not be found.”

Products fail to load in production review environment only.

Additional Context

This is the first production release

Uploaded directly to Production (skipped Open Testing)

Same versionCode was used across tracks

App got suspended after multiple rejections

Cloud Pub/Sub showed permission issues (likely unrelated to product fetching)

What I Need

Root cause analysis of production-only product visibility issue

Verification of:

Play Console subscription setup

Base plan configuration

Track/versionCode configuration

RevenueCat configuration

Production artifact mapping

Step-by-step fix plan to avoid future rejection