Project Simulation - Helpdesk Lite (Tickets + Knowledge Base)
Budget: $750 – $1,500 USD
Simple helpdesk portal: customers submit tickets; agents manage status and link KB articles.
Scope (MVP):
Ticket intake form: subject, description, email.
Statuses: Open / In-Progress / Resolved (+ comments).
Knowledge Base: categories, searchable articles.
Email notifications (sandbox OK) on ticket updates.
Deliverables:
App + admin panel.
README with setup + seed (2 articles, two demo tickets).
Demo video.
Bid Notes:
Explain how you'll design search (title/snippet).
Show any prior support/ticketing modules you've built.
Scope (MVP):
Ticket intake form: subject, description, email.
Statuses: Open / In-Progress / Resolved (+ comments).
Knowledge Base: categories, searchable articles.
Email notifications (sandbox OK) on ticket updates.
Deliverables:
App + admin panel.
README with setup + seed (2 articles, two demo tickets).
Demo video.
Bid Notes:
Explain how you'll design search (title/snippet).
Show any prior support/ticketing modules you've built.
Related categories:
PHP
Website Design
Graphic Design
User Interface / IA
HTML
Web Development
Database Management
App Development