Comprehensive Food Delivery Platform Development
Budget: $3,000 – $5,000 USD
Subject: Mandatory Requirements for Development + 12-Month Maintenance
(Food Delivery Platform – Full Scope & Clarifications)
Hello,
Before approving you as the development partner, you are required to review, acknowledge, and commit to the following points in writing.
These requirements must be reflected clearly in both the final proposal and the contract.
1. Project Concept (Mandatory Understanding)
The platform is a multi-party delivery system connecting:
Customers
Service Providers (Restaurants, Pharmacies, Grocery Stores)
Logistics Operating Companies (manage drivers)
Platform Administration (central system)
Key rules:
Order dispatching is centrally controlled by the platform admin
Logistics companies manage only their own drivers
Drivers do not belong directly to the platform
Accounting and settlements are monthly with the logistics company, not individual drivers
2. Required System Components
2.1 Customer Application
User registration and location selection
Browse categories (restaurants / pharmacies / groceries)
Search and filters (type, distance, city)
Place orders and track status
Online payment
Ratings and reviews
Language: English only
2.2 Driver Application
Login via credentials issued by the logistics company
Receive assigned orders
Trip lifecycle tracking (pickup → delivery)
View active and past orders
Update order status
Drivers belong strictly to logistics companies
2.3 Logistics Company Dashboard
Add / remove drivers
Upload driver legal documents
Track driver performance (working hours, orders, violations)
Operational reports
User roles and permissions
Language: Arabic only
2.4 Service Provider Dashboard (Restaurant / Store / Pharmacy)
Manage menus / products
Receive and process orders
Update order status
Sales reports
Working hours and delivery zones management
Language: Arabic only
2.5 Platform Admin Dashboard
Manage users and companies
Approve drivers after document verification
Control order dispatching
Commission management
Real-time order monitoring
Financial and operational reports
Geographic zone management (cities, distances)
Language: Arabic only
3. Payment & Financial Logic (Must Be Clearly Defined)
You must clearly document:
Supported customer payments (Apple Pay, MADA, STC Pay, Cash)
Future readiness for customer wallet
Payment gateway responsibility and fees (client-paid)
Payment lifecycle handling:
Success
Failure
Refunds
Discount and coupon responsibility logic
4. Hosting & Infrastructure (No Overengineering)
You must propose a realistic and justified infrastructure:
MVP-appropriate hosting setup
Clear scaling plan (when and how to upgrade)
Explanation of:
Single vs multi-server
Load balancer requirements
Redis / queues necessity
Elasticsearch (only if justified)
Remove any exaggerated or unjustified server specs
Clearly define:
Who manages servers
Backup policies
Security measures
Hosting and infrastructure costs are client responsibility
5. Development Phases (Mandatory Breakdown)
You must define the following phases:
Requirements analysis & documentation
UI/UX design
Development (apps, dashboards, backend)
Testing & pilot launch
Production go-live
Full source code handover
For each phase:
Deliverables
Timeline
Acceptance criteria
6. Maintenance & Support (Mandatory – 12 Months)
A 12-month maintenance period after go-live is mandatory.
Maintenance must include:
Bug fixing across all apps and dashboards
Performance and stability issues
Compatibility with:
iOS updates
Android updates
Deployment and server-related support
Payment gateway issue support
Defined communication channel
Agreed response times (SLA)
Maintenance does NOT include:
New feature development
Business logic changes
Future expansions (separate agreement)
You must clearly state:
Whether maintenance is included in the project cost
Or priced as a fixed annual fee
SLA details
7. Future Expansion Readiness (Architecture Requirement)
The system architecture must be designed to support future additions without rebuilding the core, including:
Loyalty & rewards system
Subscription plans
Sponsored listings / paid placements
AI-based delivery optimization
POS system integrations
Multi-language and multi-currency
Cloud kitchens and virtual brands
8. Responsibility Matrix (No Grey Areas)
You must clearly specify:
Developer responsibilities
Client responsibilities
Third-party service responsibilities
9. Delivery & Ownership
Full source code handover
Full intellectual property ownership to client
No vendor lock-in
Basic operational documentation delivery
10. What We Require From You Now
Please provide:
Written confirmation addressing each point above
A phase-based cost breakdown
A clear timeline
A 12-month maintenance plan
A realistic technical architecture proposal
Approval will be based on the clarity and completeness of your response.
Best regards,
Mazen
(Food Delivery Platform – Full Scope & Clarifications)
Hello,
Before approving you as the development partner, you are required to review, acknowledge, and commit to the following points in writing.
These requirements must be reflected clearly in both the final proposal and the contract.
1. Project Concept (Mandatory Understanding)
The platform is a multi-party delivery system connecting:
Customers
Service Providers (Restaurants, Pharmacies, Grocery Stores)
Logistics Operating Companies (manage drivers)
Platform Administration (central system)
Key rules:
Order dispatching is centrally controlled by the platform admin
Logistics companies manage only their own drivers
Drivers do not belong directly to the platform
Accounting and settlements are monthly with the logistics company, not individual drivers
2. Required System Components
2.1 Customer Application
User registration and location selection
Browse categories (restaurants / pharmacies / groceries)
Search and filters (type, distance, city)
Place orders and track status
Online payment
Ratings and reviews
Language: English only
2.2 Driver Application
Login via credentials issued by the logistics company
Receive assigned orders
Trip lifecycle tracking (pickup → delivery)
View active and past orders
Update order status
Drivers belong strictly to logistics companies
2.3 Logistics Company Dashboard
Add / remove drivers
Upload driver legal documents
Track driver performance (working hours, orders, violations)
Operational reports
User roles and permissions
Language: Arabic only
2.4 Service Provider Dashboard (Restaurant / Store / Pharmacy)
Manage menus / products
Receive and process orders
Update order status
Sales reports
Working hours and delivery zones management
Language: Arabic only
2.5 Platform Admin Dashboard
Manage users and companies
Approve drivers after document verification
Control order dispatching
Commission management
Real-time order monitoring
Financial and operational reports
Geographic zone management (cities, distances)
Language: Arabic only
3. Payment & Financial Logic (Must Be Clearly Defined)
You must clearly document:
Supported customer payments (Apple Pay, MADA, STC Pay, Cash)
Future readiness for customer wallet
Payment gateway responsibility and fees (client-paid)
Payment lifecycle handling:
Success
Failure
Refunds
Discount and coupon responsibility logic
4. Hosting & Infrastructure (No Overengineering)
You must propose a realistic and justified infrastructure:
MVP-appropriate hosting setup
Clear scaling plan (when and how to upgrade)
Explanation of:
Single vs multi-server
Load balancer requirements
Redis / queues necessity
Elasticsearch (only if justified)
Remove any exaggerated or unjustified server specs
Clearly define:
Who manages servers
Backup policies
Security measures
Hosting and infrastructure costs are client responsibility
5. Development Phases (Mandatory Breakdown)
You must define the following phases:
Requirements analysis & documentation
UI/UX design
Development (apps, dashboards, backend)
Testing & pilot launch
Production go-live
Full source code handover
For each phase:
Deliverables
Timeline
Acceptance criteria
6. Maintenance & Support (Mandatory – 12 Months)
A 12-month maintenance period after go-live is mandatory.
Maintenance must include:
Bug fixing across all apps and dashboards
Performance and stability issues
Compatibility with:
iOS updates
Android updates
Deployment and server-related support
Payment gateway issue support
Defined communication channel
Agreed response times (SLA)
Maintenance does NOT include:
New feature development
Business logic changes
Future expansions (separate agreement)
You must clearly state:
Whether maintenance is included in the project cost
Or priced as a fixed annual fee
SLA details
7. Future Expansion Readiness (Architecture Requirement)
The system architecture must be designed to support future additions without rebuilding the core, including:
Loyalty & rewards system
Subscription plans
Sponsored listings / paid placements
AI-based delivery optimization
POS system integrations
Multi-language and multi-currency
Cloud kitchens and virtual brands
8. Responsibility Matrix (No Grey Areas)
You must clearly specify:
Developer responsibilities
Client responsibilities
Third-party service responsibilities
9. Delivery & Ownership
Full source code handover
Full intellectual property ownership to client
No vendor lock-in
Basic operational documentation delivery
10. What We Require From You Now
Please provide:
Written confirmation addressing each point above
A phase-based cost breakdown
A clear timeline
A 12-month maintenance plan
A realistic technical architecture proposal
Approval will be based on the clarity and completeness of your response.
Best regards,
Mazen