Cross-Platform Customer Service App Development

Project Title:
Customer Complaint & Service Ticket Management App

Project Brief:
We need an experienced mobile app developer to create a Customer Complaint Management System for our business. The app will allow our customers to easily log complaints, which will automatically generate a service ticket and assign it to the relevant engineer based on location or category.

Key Features:

Customer Complaint Submission: Simple form for customers to raise service requests/complaints.

Automatic Ticket Assignment: Based on location, service type, or pre-defined engineer allocation.

Engineer Panel: Engineers can view assigned tickets, update status, and mark work as completed.

Customer Feedback: After completion, customers provide star-based feedback.

Analytics & Tracking: Track total tickets, average resolution time, ticket status breakdown, and other performance metrics.

Push Notifications: Alerts for ticket updates, completions, and feedback requests.

Requirements:

Cross-platform app (Android & iOS) preferred.

Web-based admin dashboard for monitoring and analytics.

Clean, user-friendly UI.

Secure data handling.

Deliverables:

Fully functional mobile app + admin dashboard.

Source code and documentation.

Basic training on app usage and ticket analytics.