eSIM App/Website/CRM Development Project

Job ID: 38716583

Budget: $3,000 – $5,000 USD

eSIM Development Project Overview

We are an eSIM company, seeking an experienced developer or team to bring our vision to life.

This project involves developing:
1. A CRM System integrated with both a mobile app and website.
2. A Mobile App for both iOS and Android.
3. A Website for customers to purchase eSIMs.

Important Notes for Developers:
-We need a developer with strong expertise in APIs, CRM, mobile app, and website development.
-Security and customer data protection are critical. Measures should be taken to minimise third-party risks.
-We expect flexibility throughout the development process as the design may evolve.
-The developer must provide early-life support for the first few months post-launch to address bugs or small changes, included in the total price.
-Integration with multiple providers' APIs is required to ensure seamless operations across the CRM, app, and website.
- Examples of similar projects and further details will be provided during discussions.
- The developer will sign an NDA.

Project Scope and Requirements

1. CRM System Development:
The CRM will act as the core management system, enabling staff to manage users, monitor performance, and deploy plans.

Core Features:
Dashboard:
- Widget-style overview of revenue (daily, monthly, yearly), subscriptions, tickets, and active eSIM plans.
- Video of an example dashboard will be provided upon request.

User Profiles:
- Unified user accounts that sync between the website and the app.
- Staff can reset passwords, delete accounts, and manage customer profiles.

Agency Access:
- A dedicated login for agencies to manage their own users (video demo available).

eSIM Plan Management:
- Add/edit eSIM plans with name, data amount, price, ISMI type, location, and validity details.

Reporting and Insights:
- Downloadable reports on key metrics and operational performance.

Loyalty/Cashback Management:
- Sync between app and website. Editable rewards from the CRM.

Promo Code Management:
- Create and manage promotional codes for both the website and app.

Support Hub:
- Integrated live chat and support ticket system for staff to assist customers.

2. Website Development

The website will provide a seamless customer experience for purchasing eSIMs and managing profiles.

Core Features:
- User Login and Profile Management:
- Integrated with the CRM to maintain unified user profiles.

Homepage with Search Functionality:
- Search by region/country, showing recommended eSIM plans directly on the homepage.

Visual Elements:
- A 3D phone animation displaying the app, transitioning into other sections of the page.

Futuristic and Modern UX Design:
- Think of Apple’s simplicity and user-friendliness. We like the functionality of some websites which we will share in discussions.

Third-Party Integrations:
- Facebook Pixels, Google Suite, Omnisend, TrustPilot, etc.

Editable by Staff with Documentation:
- No developer dependency for minor edits.

Dark/Light Mode and Multilingual Support:

Payment Gateway Integration:
- Stripe (credit/debit cards, Apple Pay, Google Pay) and PayPal.

Multicurrency support included.

Loyalty Program Sync:
- From the CRM, available for users on the website.

Help Centre:
- Installation guides, FAQs, and support ticket management.

3. Mobile App Development (iOS and Android)

The app will mirror the website in functionality and design, ensuring a consistent user experience across platforms.

Core Features:
- Customer Profiles Synced with CRM:
- Unified user profiles between the app and website.

Push Notifications:
- Ability to create and change pop-ups and send notifications.

Light/Dark Mode and Multilingual Support:

Loyalty Program Sync:
- Available for users within the app, connected to the CRM.

Payment Process:
eSIM purchases redirect users to the website for payment (bypassing app store fees). We have an example.

Help Centre:
- Mirrored from the website, with installation guides and FAQs.

Update Capability:
- Documentation provided so we can release updates independently.

App Store Deployment:
- We will handle the deployment; developer guidance required.

Deliverables and Final Notes:

The final delivery must include:
- CRM system with all functionalities outlined above.
- Fully developed mobile apps for both iOS and Android.
- Responsive website with payment gateway integration.
- Security measures must be prioritised for all components.
- Documentation for staff to manage the website, app, and CRM.
- Early-life support to cover any initial bugs or adjustments.

We are looking forward to working with a developer who can bring creativity, flexibility, and expertise to this project. Please note that we have examples of dashboards, websites, and apps that we will share privately during further discussions.