WhatsApp Support System kamu -- 2

I want to put a full-featured customer support system in place that runs primarily through WhatsApp chat. The aim is to give our customers an easy, immediate way to reach us while keeping all conversations organized and trackable on the backend.

Here’s what I need done:
• Connect the WhatsApp Business API (or an approved third-party provider) to a help-desk style dashboard so my team can reply from one place and see message history.
• Set up basic automation—greeting, after-hours notice, and simple menu prompts—so customers receive an instant response even when we’re offline.
• Build a light “penyemangat kamu” feature: short, upbeat messages that encourage customers while they wait for a live agent.
• Enable tagging, search, and simple metrics (open tickets, response time) so I can track performance.
• Provide clear, step-by-step documentation so I can add new agents or tweak the flows later.

I already know I need only the WhatsApp channel for now—no email, live chat widget, or phone integration. If you have experience with Twilio, 360dialog, or similar tools, please mention it; other approaches are welcome as long as they stay within WhatsApp’s policies. Deliverables are the working system plus the documentation.