WhatsApp Automation & Integration Setup

I’m ready to move my WhatsApp Business account beyond manual chats and would like an experienced automation specialist to build a complete, hands-off workflow. The core goals are straightforward:
• send scheduled or trigger-based broadcasts to segmented contacts,
• reply automatically with keyword or menu-driven responses, and
• capture each interaction so contact details, tags, and conversation data land neatly in Google Sheets (or a similar store) for later analysis.

I’ve chosen to rely on third-party services rather than a purely custom script. My current stack shortlist is Twilio for the WhatsApp Business API endpoint, Zapier for no-code workflow orchestration, and WATI for template management and opt-in handling. I’m open to your advice on which combination (or single platform) will keep the monthly costs reasonable while still giving me reliable delivery rates and template approval.

Here’s how I picture the job:
1. You assess my existing WhatsApp Business account, explain any Facebook Business Manager prerequisites, and guide me through number verification if needed.
2. You configure Twilio (or WATI, if more suitable) so I can upload approved message templates and legally compliant opt-in language.
3. Within Zapier, you build the flows that watch a Google Sheet or webhook, trigger broadcasts, route replies, and push conversation data back to the spreadsheet or a CRM we pick.
4. Finally, you test everything end-to-end, show me how to update templates and segments, and leave clear documentation or Loom walkthroughs so I can maintain it without coding.

If you’ve already implemented similar setups, especially with Twilio’s WhatsApp API and Zapier, let me know. I value real-world delivery metrics and creative ways to stay within WhatsApp’s policy limits.

Checkout our website to understand little bit on our business. www.cottoncandywala.com