VoIP-CRM Integration Advisory Session

I run a custom CRM called Ilumino and need an impartial, one-off consultation (about 1–3 hours) to decide which cloud VoIP platform to pair with it. I’m already looking closely at JustCall and Aircall, and my top priority is the strength and flexibility of their API capabilities. The chosen solution must comfortably handle:

• Call recording
• SMS integration
• Analytics and reporting

What I expect from our session: you’ll walk me through each platform’s API/webhook structure, outline the real-world pros and cons for a custom CRM like mine, flag any hidden costs or licensing quirks, and help me draft the right technical questions for my Ilumino developers.

If you’ve previously connected VoIP tools to bespoke CRMs, especially where detailed event data and automation were critical, I’d love to hear about it. When you reply, please include a quick summary of similar projects, anything you’ve learned that could streamline this decision, and your hourly rate.