Syncro Ticket Data Dashboard with Database Integration
Budget: $750 – $1,500 USD
Project Overview
We are looking for a skilled developer to create a data pipeline and visualization dashboard for our Managed Service Provider (MSP) operations. The goal is to download ticket data from Syncro, store it in a structured database, and then visualize the data through Grafana (or a similar dashboarding tool).
The result should provide real-time or regularly refreshed insights into our ticket metrics—such as open vs. closed tickets, response times, SLA performance, and technician workload.
Objectives
Data Extraction
Connect to the Syncro API and retrieve ticket data (including ticket details, status, technician, timestamps, etc.). API brief - https://api-docs.syncromsp.com/
Schedule data syncs (e.g., hourly or daily).
Ensure data accuracy and handle pagination, authentication, and rate limits properly.
Database Setup
Design and implement a database to store the ticket data.
Database type can be MySQL, PostgreSQL, or another efficient solution.
Implement schema optimized for reporting and visualization.
Include historical tracking to allow for time-based analysis.
Dashboard Visualization
Use Grafana or a comparable tool (e.g., Metabase, Power BI, or Tableau) to build interactive dashboards.
Visualize key KPIs: ticket volume trends, average resolution times, open vs. closed ratios, technician performance, and SLA compliance.
Create filters for date range, technician, and ticket type.
Documentation & Handoff
Provide setup documentation, including API credentials configuration, database connection details, and dashboard installation steps.
Offer guidance on how to modify queries and visuals.
Deliverables
Working API connection pulling ticket data from Syncro
Configured and operational database with historical ticket data
Interactive Grafana (or equivalent) dashboard with key metrics
Documentation for setup, maintenance, and customization
Required Skills
Strong experience with APIs (preferably Syncro API)
Database design and SQL proficiency
Experience with data visualization tools (Grafana preferred)
Familiarity with MSP operations and ticketing systems (a plus)
Strong communication and documentation skills
We are looking for a skilled developer to create a data pipeline and visualization dashboard for our Managed Service Provider (MSP) operations. The goal is to download ticket data from Syncro, store it in a structured database, and then visualize the data through Grafana (or a similar dashboarding tool).
The result should provide real-time or regularly refreshed insights into our ticket metrics—such as open vs. closed tickets, response times, SLA performance, and technician workload.
Objectives
Data Extraction
Connect to the Syncro API and retrieve ticket data (including ticket details, status, technician, timestamps, etc.). API brief - https://api-docs.syncromsp.com/
Schedule data syncs (e.g., hourly or daily).
Ensure data accuracy and handle pagination, authentication, and rate limits properly.
Database Setup
Design and implement a database to store the ticket data.
Database type can be MySQL, PostgreSQL, or another efficient solution.
Implement schema optimized for reporting and visualization.
Include historical tracking to allow for time-based analysis.
Dashboard Visualization
Use Grafana or a comparable tool (e.g., Metabase, Power BI, or Tableau) to build interactive dashboards.
Visualize key KPIs: ticket volume trends, average resolution times, open vs. closed ratios, technician performance, and SLA compliance.
Create filters for date range, technician, and ticket type.
Documentation & Handoff
Provide setup documentation, including API credentials configuration, database connection details, and dashboard installation steps.
Offer guidance on how to modify queries and visuals.
Deliverables
Working API connection pulling ticket data from Syncro
Configured and operational database with historical ticket data
Interactive Grafana (or equivalent) dashboard with key metrics
Documentation for setup, maintenance, and customization
Required Skills
Strong experience with APIs (preferably Syncro API)
Database design and SQL proficiency
Experience with data visualization tools (Grafana preferred)
Familiarity with MSP operations and ticketing systems (a plus)
Strong communication and documentation skills
Related categories:
PHP
MySQL
PostgreSQL
Database Programming
Data Extraction
API
Data Visualization
Database Design