Looking for an Experienced Team to Develop a FreeSWITCH-Based Inbound Call Tracking Software (Only Prior Experience Required)

Project Description

We are looking for a highly experienced development team or company to build a complete Inbound Call Tracking Software based on FreeSWITCH.
Only developers or companies who have already worked on similar call tracking or telecom software projects using FreeSWITCH should contact us.

This is a full-cycle project, and the selected team must be capable of delivering:

Complete backend & frontend

FreeSWITCH integration

Stable, scalable, and production-ready solution

Proper documentation and deployment support

What Is Inbound Call Tracking Software?

Inbound Call Tracking Software is a system that allows businesses to track, monitor, analyze, and optimize incoming phone calls from multiple marketing sources such as:

Google Ads

Facebook Ads

Websites

Landing pages

Offline campaigns (print, radio, billboards)

Each inbound call is tracked in real time, recorded, logged, and analyzed to measure campaign performance and call quality.

Core Features Required in Inbound Call Tracking Software
1. Dynamic Phone Number Insertion (DNI)

Automatically display different tracking numbers on websites

Identify the source, campaign, keyword, and visitor behavior

Session-based tracking using cookies/IP

2. FreeSWITCH-Based Call Handling

All inbound calls routed via FreeSWITCH

Call routing based on rules (time, agent availability, geography)

SIP trunk integration (Twilio, Dialics, Telnyx, DID providers, etc.)

IVR, queue, and ring group support

3. Call Logging & Call Detail Records (CDR)

Store complete call data:

Caller number

Tracking number

Source & campaign

Call duration

Answered / Missed / Voicemail status

Real-time and historical reporting

4. Call Recording & Playback

Automatic inbound call recording

Secure storage of recordings

Playback and download option in admin panel

Recording retention & deletion policies

5. Live Call Monitoring

Real-time active call dashboard

Call status (ringing, connected, ended)

Agent-wise call visibility

Whisper, listen, and barge (optional)

6. Smart Call Routing & Forwarding

Route calls based on:

Time schedules

Geo-location

Caller history

Campaign or number

Forward calls to:

SIP extensions

Mobile numbers

Call centers

Failover and backup routing

7. IVR & Call Flow Builder

Custom IVR creation

Multi-level call flows

Time-based IVR routing

Holiday and after-hours handling

8. User Roles & Access Control

Super Admin

Admin

Manager

Agent

Reseller (optional)

Permission-based access

9. Analytics & Reporting Dashboard

Call volume trends

Source-wise and campaign-wise performance

Agent performance reports

Missed call analysis

Conversion and lead quality metrics

Export reports (CSV, Excel, PDF)

10. API & Webhook Integration

REST APIs for call data

Webhooks for:

CRM integration

Lead posting

Third-party automation

Integration with CRM tools (optional)

11. Multi-Tenant Architecture

Support multiple clients under one system

Separate data per client

White-label branding option

Domain and logo customization

12. Security & Compliance

Secure authentication

Role-based permissions

Encrypted call data

Server-level security best practices

GDPR-style data handling (if required)

Technology Expectations

FreeSWITCH (mandatory)

SIP & VoIP protocols

PHP / Node.js / Python (backend)

MySQL / PostgreSQL

Web-based dashboard (responsive)

Linux server deployment

Scalable architecture