Genesys IVR Flow Visualizer

Job ID: 40518960

Budget: $250 – $750 USD

We are building IVR Flow Viewer — a web application that allows contact center administrators and developers to visualize, explore, and audit Genesys Cloud IVR flows without needing to log into the Genesys Cloud portal.

Core Features Required
1. Genesys Cloud Integration

OAuth 2.0 authentication with Genesys Cloud
Fetch all Architect Inbound Call Flows via Genesys Cloud API
Parse and render flow actions, menus, branches, and conditions

2. Visual Flow Diagram

Interactive node-based canvas (React Flow / D3.js or similar)
Zoom, pan, drag nodes
Color-coded node types (Menu, Transfer, Disconnect, Play Audio, etc.)
Click on node to see properties/details

3. Flow Management

Search and filter flows by name
Switch between multiple flows
Show flow version history

4. Export Options

Export diagram as PNG / SVG / PDF
Export flow data as JSON

5. UI / UX

Dark navy theme (matching our brand: #0c182e background)
Responsive design (desktop-first)
Logo and branding already provided