WhatsApp Business Automation - Complex Digital Services Operation

Job ID: 39727147

Budget: $100 – $300 USD

WhatsApp Business Automation - Complex Digital Services Operation

I need an experienced developer to fully automate my existing business that sells digital services (streaming accounts and mobile top-ups) via WhatsApp. Currently handling 1,400+ active customers manually.

KEY REQUIREMENTS:

- Process WhatsApp messages (text, voice notes, images)
- Integration with payment provider API for instant validation
- Integration with wholesale provider API for automated service delivery
- Inventory management for streaming accounts
- Auto-assign available accounts to customers
- Detect and resolve common errors from screenshots
- Handle 500+ daily interactions
- MANUAL OVERRIDE option for system failures or server downtime

TECHNICAL INTEGRATIONS:
- Payment gateway webhooks (real-time confirmation)
- Wholesale API for mobile top-ups and data packages
- Digital PIN purchase API for streaming services
- OCR for error screenshots
- Queue system for message peaks (50+ concurrent)
- State management for conversations
- Fallback to manual operation mode when needed

AUTOMATED FLOW:
Customer request → Payment API validates → Service API executes → Delivery confirmation
All in under 60 seconds, no manual intervention

DELIVERABLES:
- Complete automation system
- Admin dashboard for monitoring
- Manual operation interface for emergencies
- API integrations configured
- Documentation

TO APPLY, PLEASE SPECIFY:
1. Your proposed workflow/architecture
2. REALISTIC TIMELINE (how many days you need)
3. YOUR TOTAL PRICE for this project
4. POST-DELIVERY SUPPORT included (how many days/weeks)
5. Experience with payment gateway APIs
6. Experience with third-party service APIs
7. Similar projects portfolio
8. Availability to start
9. How you would implement manual fallback mode

IMPORTANT:
- APIs documentation will be provided
- Development with sandbox/test environments
- NDA required before starting
- System must allow manual operation during failures

Spanish content (no translation needed)
Payment: Milestones based