Virtual Assistant / Technical Operations Assistant

Virtual Assistant / Technical Operations Assistant

Overview

We are seeking a highly reliable Virtual Assistant to help manage daily workload, attend meetings on behalf of the owner, and assist with operational and technical tasks. This role requires strong communication skills, familiarity with Zoho systems, and the ability to work independently during standard U.S. business hours.

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Work Schedule
• Monday – Friday
• 9:00 AM – 5:00 PM Eastern Time (New York, USA)
• Must be consistently available during these hours for meetings and real-time collaboration

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Key Responsibilities

Administrative & Meeting Support
• Attend internal and external meetings on behalf of the owner
• Take detailed meeting notes and action items
• Follow up on tasks, deadlines, and next steps
• Manage calendars, scheduling, and reminders
• Communicate professionally with clients, vendors, and internal team members

Zoho System Support (Required)
• Work within Zoho CRM, Zoho Analytics, Zoho Projects, Zoho Desk, and related Zoho apps
• Assist with:
• Data entry and cleanup
• Report and dashboard updates
• Workflow and automation support
• Module navigation and basic configuration
• Understand how Zoho apps connect and share data

Technical & Automation Assistance (Nice to Have)
• Basic to intermediate JavaScript skills (strong plus)
• Ability to assist with:
• Zoho Deluge scripts (or willingness to learn)
• API-based workflows
• Webhooks, forms, and integrations
• Help document technical processes and SOPs

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Required Skills & Qualifications
• Strong written and verbal English communication
• Experience working with Zoho One or multiple Zoho apps
• Comfortable attending and speaking in meetings when required
• Highly organized and detail-oriented
• Ability to follow structured processes and document work clearly
• Reliable internet connection and quiet work environment

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Preferred / Bonus Skills
• JavaScript experience
• Zoho Deluge scripting
• API and integration experience
• CRM or analytics background
• Experience working with U.S.-based teams or clients

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Key Traits We’re Looking For
• Proactive and self-directed
• Trustworthy and professional
• Comfortable handling confidential information
• Tech-savvy and eager to learn
• Able to translate meetings into clear action items

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Tools You’ll Use
• Zoho CRM, Zoho Analytics, Zoho Projects, Zoho Desk
• Zoom / Google Meet / Microsoft Teams
• Email, chat (Cliq/Slack), shared docs
• Task and documentation tools