HubSpot-SingleComm API Integration
Budget: $30 – $250 USD
SingleComm to HubSpot Integration
1. Project Objective
Build a connection between SingleComm (Call Center Cloud System) and Hubspot via a middleware connector that receives a webhook from SingleComm upon call completion and creates an associated Call Engagement in HubSpot.
2. Middleware piece must handle the lead lookup logic. It cannot push "orphaned" call logs and expect HubSpot to link them later.
3. Workflow Architecture: Trigger: SingleComm POSTs a JSON webhook to the middleware endpoint.
3.1. Lookup: Middleware searches HubSpot CRM for a Contact matching the caller_id.
3.2. Creation: * If a Contact is found: Create a Call Engagement associated with that contact_id.
3.3. If NO Contact is found: (Optional) Create a new Contact first, then associate the call.
3.4. Logging: Middleware should log successes/failures for troubleshooting.
4. API & Endpoint Specs
A. HubSpot Authentication: Method: Private App Access Token (OAuth 2.0).
Scopes Required: crm.objects.contacts.read, crm.objects.calls.write.
B. Step 1: Search Contact (POST)
Endpoint: https://api.hubapi.com/crm/v3/objects/contacts/search
Logic: Filter by phone using the EQ operator.
Data Normalization: Middleware must normalize phone numbers (e.g., stripping +1 or dashes) to ensure a match. (E.164)
C. Step 2: Create & Associate Call (POST)
Endpoint: https://api.hubapi.com/crm/v3/objects/calls
Association ID: Must use associationTypeId: 194 (Contact to Call).
Required Properties:
hs_call_title: String
hs_call_status: (COMPLETED, BUSY, etc.)
hs_call_duration: (Integer in milliseconds)
hs_timestamp: (Epoch milliseconds)
hs_call_body: (Agent notes or call metadata)
5. Developer Deliverables
Environment: Node.js, Python, or an iPaaS platform (Make/Zapier).
Error Handling: Implementation of a retry mechanism for 429 (Rate Limit) or 5xx errors.
Documentation: Mapping table showing which SingleComm variables map to which HubSpot Call properties.
6. Success Criteria
A call placed in SingleComm results in a Call Log appearing on the Calls Table in Hubspot and the corresponding Lead/Contact in HubSpot within 3 seconds of the call start.
1. Project Objective
Build a connection between SingleComm (Call Center Cloud System) and Hubspot via a middleware connector that receives a webhook from SingleComm upon call completion and creates an associated Call Engagement in HubSpot.
2. Middleware piece must handle the lead lookup logic. It cannot push "orphaned" call logs and expect HubSpot to link them later.
3. Workflow Architecture: Trigger: SingleComm POSTs a JSON webhook to the middleware endpoint.
3.1. Lookup: Middleware searches HubSpot CRM for a Contact matching the caller_id.
3.2. Creation: * If a Contact is found: Create a Call Engagement associated with that contact_id.
3.3. If NO Contact is found: (Optional) Create a new Contact first, then associate the call.
3.4. Logging: Middleware should log successes/failures for troubleshooting.
4. API & Endpoint Specs
A. HubSpot Authentication: Method: Private App Access Token (OAuth 2.0).
Scopes Required: crm.objects.contacts.read, crm.objects.calls.write.
B. Step 1: Search Contact (POST)
Endpoint: https://api.hubapi.com/crm/v3/objects/contacts/search
Logic: Filter by phone using the EQ operator.
Data Normalization: Middleware must normalize phone numbers (e.g., stripping +1 or dashes) to ensure a match. (E.164)
C. Step 2: Create & Associate Call (POST)
Endpoint: https://api.hubapi.com/crm/v3/objects/calls
Association ID: Must use associationTypeId: 194 (Contact to Call).
Required Properties:
hs_call_title: String
hs_call_status: (COMPLETED, BUSY, etc.)
hs_call_duration: (Integer in milliseconds)
hs_timestamp: (Epoch milliseconds)
hs_call_body: (Agent notes or call metadata)
5. Developer Deliverables
Environment: Node.js, Python, or an iPaaS platform (Make/Zapier).
Error Handling: Implementation of a retry mechanism for 429 (Rate Limit) or 5xx errors.
Documentation: Mapping table showing which SingleComm variables map to which HubSpot Call properties.
6. Success Criteria
A call placed in SingleComm results in a Call Log appearing on the Calls Table in Hubspot and the corresponding Lead/Contact in HubSpot within 3 seconds of the call start.