Freshdesk Quality Monitoring Tool Integration
Budget: ₹600 – ₹1,500 INR
I need a tool integrated into Freshdesk that helps monitor and improve agent performance based on specific quality parameters.
Key Requirements:
- Input Parameters: Ability to input customer interactions as a key parameter.
- Quality Aspects: Focus on tone of communication and accuracy of information.
- Action Trigger: System should suggest corrective actions when an agent might fail a parameter.
Ideal Skills and Experience:
- Experience with Freshdesk integrations
- Strong understanding of quality monitoring in customer service
- Ability to design user-friendly input and feedback systems
- Experience in developing suggestion algorithms
Key Requirements:
- Input Parameters: Ability to input customer interactions as a key parameter.
- Quality Aspects: Focus on tone of communication and accuracy of information.
- Action Trigger: System should suggest corrective actions when an agent might fail a parameter.
Ideal Skills and Experience:
- Experience with Freshdesk integrations
- Strong understanding of quality monitoring in customer service
- Ability to design user-friendly input and feedback systems
- Experience in developing suggestion algorithms