Customer Support IVR Setup & Integration
Budget: ₹1,500 – ₹12,500 INR
I need a complete IVR built and configured to streamline our customer-support line. The system must greet callers, then automatically route each call to one of five departments through a simple, voice-prompt menu. In addition to this core routing, I also want the IVR to trigger bulk messages (SMS or WhatsApp blasts) and hook directly into Meta Business Suite so our phone flows, social inbox, and chat automations all stay in sync.
You are free to choose the underlying platform—Asterisk, FreePBX, Twilio, or a comparable cloud service—so long as it supports reliable call routing, bulk-messaging APIs, and Meta’s official integrations. If a ready-made template speeds things up, that is fine; the voice prompts, language, and menu logic must still be customised to our brand.
Deliverables
• Fully functional IVR map with five departmental routes
• Bulk-messaging feature wired to the same IVR trigger points
• Verified integration with Meta Business Suite (inbox visibility and reporting)
• End-to-end testing report and short setup guide so my team can make future changes
The project is considered complete once I can dial the company number, navigate through every option without error, watch the corresponding message blasts fire off, and see the interaction logged inside Meta Business Suite.
You are free to choose the underlying platform—Asterisk, FreePBX, Twilio, or a comparable cloud service—so long as it supports reliable call routing, bulk-messaging APIs, and Meta’s official integrations. If a ready-made template speeds things up, that is fine; the voice prompts, language, and menu logic must still be customised to our brand.
Deliverables
• Fully functional IVR map with five departmental routes
• Bulk-messaging feature wired to the same IVR trigger points
• Verified integration with Meta Business Suite (inbox visibility and reporting)
• End-to-end testing report and short setup guide so my team can make future changes
The project is considered complete once I can dial the company number, navigate through every option without error, watch the corresponding message blasts fire off, and see the interaction logged inside Meta Business Suite.