Build Pilot IVR on Exotel

I’m starting a 10–15 day pilot for a voice-based helpline aimed at keypad-phone users across India and need support to set up the IVR and refine the call flow based on real user interactions.

For this pilot, I will personally handle all incoming calls to understand real user problems and behaviour. Your role will be to translate these insights into a simple, effective IVR system on Exotel — mapping flows, configuring logic, and iterating quickly as patterns emerge.

The team will not be handling user calls during this phase.

This is an early-stage pilot with a limited budget, and I’m looking for a simple, fixed-scope setup for this phase. Open to discussing a reasonable structure based on scope.

We’ll work in short remote syncs, share call inputs, and continuously improve the call experience based on what we learn.

Key responsibilities:
• Technical setup on Exotel (number, IVR builder, routing, basic tracking)
• Call-flow design (menu structure, branching, fallback handling)
• Quick test-and-iterate cycles to improve flow based on real usage

If you’re comfortable working with Exotel, handling fast iterations, and thinking through user-friendly call flows, we can discuss scope and a flexible, minimal-budget arrangement.