Freescout + WhatsApp API Developer Needed for Complaint Flow Enhancement

We are running a live public complaint management system powered by Freescout (open-source helpdesk) integrated with the WhatsApp API. The system currently handles incoming messages, guides users through complaint registration, and generates unique complaint numbers automatically. All data is logged within Freescout tickets.

We are looking for an experienced developer to help us enhance the message flow by introducing a new complaint category with a custom follow-up message and input requirements.

Key Requirements:

Modify the existing message flow to include a new department/category (details will be shared privately).

When users select this new category, the system should trigger a custom message, collecting specific information and files.

All messages and user inputs should continue to be logged within Freescout, linked to the unique ticket number.

Maintain the integrity of existing flows for other departments.

Tech Stack Involved:

Freescout (Laravel-based)

WhatsApp Cloud API / Gupshup API

PHP / MySQL

JSON-based message routing

Git (for version control & deployment)

What We Provide:

Access to staging or sample setup

Current working logic (privately after shortlisting)

Response expectations for each category

API keys and relevant documentation

Ideal Candidate:

Has hands-on experience with Freescout module customization or similar Laravel projects

Understands chatbot-like flows over WhatsApp

Can work discreetly with production-level systems

Delivers clean, documented code with minimal disruption to the live platform

Next Steps:
Please apply with:

Examples of previous Freescout or Laravel message bot integrations

Estimated timeline and availability

Your approach to maintaining message logic across multiple departments

We will privately share all detailed requirements, message content, and logic after initial screening.