Dynamic WhatsApp Support Chatbot
Budget: ₹1,500 – ₹12,500 INR
I want to roll out a customer-support chatbot on WhatsApp that greets users with an adaptive, data-driven menu, handles routine questions, then routes anything complex straight to a live agent through the official WhatsApp Business API that I already use.
The core flow is straightforward: a user selects an option from the dynamic menu, the bot responds, and—whenever the confidence score or intent requires human input—it passes the full conversation context to a live agent without losing the chat thread or customer metadata.
Key deliverables
• Production-ready WhatsApp chatbot connected to my existing WhatsApp Business API number
• Dynamic menu system that can be updated from a simple data source (JSON, database, or Google Sheet—whichever you recommend) without needing code changes
• Seamless live-agent handoff preserving message history and customer profile
• Deployment guide plus clean, well-commented source code (Node.js, Python, or another mainstream language)
• Quick video or screenshot walkthrough proving the above in a sandbox environment
Acceptance criteria
The bot must respond within 2 s, the menu must reflect any new item added to the data source within 5 min, and the handoff must display the chat transcript to the agent inside the WhatsApp Business interface.
If this is in your wheelhouse, I look forward to seeing how you would structure and deliver it.
The core flow is straightforward: a user selects an option from the dynamic menu, the bot responds, and—whenever the confidence score or intent requires human input—it passes the full conversation context to a live agent without losing the chat thread or customer metadata.
Key deliverables
• Production-ready WhatsApp chatbot connected to my existing WhatsApp Business API number
• Dynamic menu system that can be updated from a simple data source (JSON, database, or Google Sheet—whichever you recommend) without needing code changes
• Seamless live-agent handoff preserving message history and customer profile
• Deployment guide plus clean, well-commented source code (Node.js, Python, or another mainstream language)
• Quick video or screenshot walkthrough proving the above in a sandbox environment
Acceptance criteria
The bot must respond within 2 s, the menu must reflect any new item added to the data source within 5 min, and the handoff must display the chat transcript to the agent inside the WhatsApp Business interface.
If this is in your wheelhouse, I look forward to seeing how you would structure and deliver it.