DNA Lab Case Management Web-App Development
Budget: $10,000 – $20,000 USD
Project Title
Custom Case Management & Workflow System for Accredited DNA Laboratory
Project Overview
We are an ISO 17025 accredited DNA testing laboratory in Australia seeking to develop a custom-built web-based case management and workflow system.
This system will replace an 18-year-old legacy database and must reflect our current operational complexity, including:
Legal DNA testing
Government agency cases
Immigration DNA testing (including international coordination)
Distributed inventory management
Document control and compliance
Communication tracking and follow-up workflows
This is a ground-up custom system. We are not seeking CRM customisation or template-based solutions.
A detailed functional specification is being finalised and will be provided to shortlisted developers.
Business Context
Our company manages DNA testing cases involving:
Multiple participants (e.g., father, mother, child)
Different collection locations (domestic clinics, prisons, overseas embassies)
Legally binding documentation
Government agencies
Immigration authorities
Time-sensitive case follow-ups
Cases often progress non-linearly and require structured coordination and audit trails.
The new system must accurately reflect and support these workflows.
Scope of Work
The system must include the following core components:
1. Case Management
Creation and management of cases
Multiple service types (peace of mind, legal, immigration, agency cases)
Multiple participants per case
Configurable case statuses
Office-based and role-based access
2. Communication Tracking
Logging of phone calls with outcomes
Email templating with dynamic data
SMS integration
Automated follow-up scheduling
Escalation workflows for non-responsive participants
Complete communication audit history
3. Immigration Workflow Module
Capture identifiers from official immigration correspondence
Generate structured “Request for Appointment” emails
Coordinate overseas collections
Support countries with and without pre-configured clinic locations
4. Inventory Management
Track appointment kits distributed to domestic and international locations
Track swab usage per donor
Deduct inventory upon sample receipt
Reorder threshold alerts
Manual adjustment with audit trail
5. Document Management
Version-controlled controlled documents
Rule-based document inclusion based on service and collection type
Printable physical documents (affidavits, pathology requests, checklists)
Record of document version used per case
6. Laboratory Interface
Electronic sample receipt logging
Printable label generation
Basic lab status updates
Chain-of-custody reporting
7. External Portals
Client progress portal (limited, non-identifying data)
Agency portal (case visibility and note entry)
Reseller portal (case submission and tracking)
8. Reporting
Full case audit report
Chain-of-custody report
Operational metrics (volume, trends, bottlenecks)
Exportable PDF reports
9. Security & Compliance
Role-based access control
Multi-factor authentication support
Timezone-aware logging
Immutable audit trail
Selective case deletion with retention record (peace-of-mind cases only)
Deliverables
Fully functional web-based system
Database schema design
Secure authentication and permissions
Deployment documentation
Basic user documentation
Ongoing support options (to be discussed)
Project Structure
We anticipate phased delivery:
Phase 1: Core case management, communications, inventory
Phase 2: Portals and extended reporting
Phase 3: Enhancements and integrations
Custom Case Management & Workflow System for Accredited DNA Laboratory
Project Overview
We are an ISO 17025 accredited DNA testing laboratory in Australia seeking to develop a custom-built web-based case management and workflow system.
This system will replace an 18-year-old legacy database and must reflect our current operational complexity, including:
Legal DNA testing
Government agency cases
Immigration DNA testing (including international coordination)
Distributed inventory management
Document control and compliance
Communication tracking and follow-up workflows
This is a ground-up custom system. We are not seeking CRM customisation or template-based solutions.
A detailed functional specification is being finalised and will be provided to shortlisted developers.
Business Context
Our company manages DNA testing cases involving:
Multiple participants (e.g., father, mother, child)
Different collection locations (domestic clinics, prisons, overseas embassies)
Legally binding documentation
Government agencies
Immigration authorities
Time-sensitive case follow-ups
Cases often progress non-linearly and require structured coordination and audit trails.
The new system must accurately reflect and support these workflows.
Scope of Work
The system must include the following core components:
1. Case Management
Creation and management of cases
Multiple service types (peace of mind, legal, immigration, agency cases)
Multiple participants per case
Configurable case statuses
Office-based and role-based access
2. Communication Tracking
Logging of phone calls with outcomes
Email templating with dynamic data
SMS integration
Automated follow-up scheduling
Escalation workflows for non-responsive participants
Complete communication audit history
3. Immigration Workflow Module
Capture identifiers from official immigration correspondence
Generate structured “Request for Appointment” emails
Coordinate overseas collections
Support countries with and without pre-configured clinic locations
4. Inventory Management
Track appointment kits distributed to domestic and international locations
Track swab usage per donor
Deduct inventory upon sample receipt
Reorder threshold alerts
Manual adjustment with audit trail
5. Document Management
Version-controlled controlled documents
Rule-based document inclusion based on service and collection type
Printable physical documents (affidavits, pathology requests, checklists)
Record of document version used per case
6. Laboratory Interface
Electronic sample receipt logging
Printable label generation
Basic lab status updates
Chain-of-custody reporting
7. External Portals
Client progress portal (limited, non-identifying data)
Agency portal (case visibility and note entry)
Reseller portal (case submission and tracking)
8. Reporting
Full case audit report
Chain-of-custody report
Operational metrics (volume, trends, bottlenecks)
Exportable PDF reports
9. Security & Compliance
Role-based access control
Multi-factor authentication support
Timezone-aware logging
Immutable audit trail
Selective case deletion with retention record (peace-of-mind cases only)
Deliverables
Fully functional web-based system
Database schema design
Secure authentication and permissions
Deployment documentation
Basic user documentation
Ongoing support options (to be discussed)
Project Structure
We anticipate phased delivery:
Phase 1: Core case management, communications, inventory
Phase 2: Portals and extended reporting
Phase 3: Enhancements and integrations