Citizen Services WhatsApp Chatbot Development
Budget: ₹1,500 – ₹12,500 INR
I need a fully-functional WhatsApp chatbot that allows citizens to interact with our department directly from their phones. The bot’s core purpose is to handle citizen services, beginning with three high-priority workflows:
• Complaint registration – users submit issues, receive a reference number instantly, and can check status later.
• Tax collection – users see outstanding amounts, receive payment links, pay via an integrated gateway, and get automated receipts.
• RTS services – the bot guides citizens through Right-to-Service (RTS) requests and returns real-time status updates.
For this to work smoothly, the bot must connect to our government databases for validation and status retrieval, tap into our payment gateway for tax transactions, and sync with our existing CRM so every interaction is logged against the correct citizen record.
I’m comfortable with any robust stack that meets WhatsApp Business API guidelines—Dialogflow, Twilio, or a custom Node/Python solution are all acceptable as long as they support secure integrations and can scale. I’ll provide API access to the databases and sandbox keys for the payment gateway.
Deliverables I expect:
1. A WhatsApp Business API–approved bot deployed on our official number.
2. Source code with clear documentation for future maintenance.
3. Integration hooks (webhooks/REST endpoints) for databases, payment gateway, and CRM.
4. A concise onboarding guide so my non-technical staff can add new FAQs or modify flows.
5. Final demo showing a full complaint registration, a test tax payment end-to-end, and an RTS query.
Please factor in WhatsApp’s template message requirements and highlight any external services or hosting fees upfront so there are no surprises later. I’m ready to move quickly once I see a solid plan and timeline.
• Complaint registration – users submit issues, receive a reference number instantly, and can check status later.
• Tax collection – users see outstanding amounts, receive payment links, pay via an integrated gateway, and get automated receipts.
• RTS services – the bot guides citizens through Right-to-Service (RTS) requests and returns real-time status updates.
For this to work smoothly, the bot must connect to our government databases for validation and status retrieval, tap into our payment gateway for tax transactions, and sync with our existing CRM so every interaction is logged against the correct citizen record.
I’m comfortable with any robust stack that meets WhatsApp Business API guidelines—Dialogflow, Twilio, or a custom Node/Python solution are all acceptable as long as they support secure integrations and can scale. I’ll provide API access to the databases and sandbox keys for the payment gateway.
Deliverables I expect:
1. A WhatsApp Business API–approved bot deployed on our official number.
2. Source code with clear documentation for future maintenance.
3. Integration hooks (webhooks/REST endpoints) for databases, payment gateway, and CRM.
4. A concise onboarding guide so my non-technical staff can add new FAQs or modify flows.
5. Final demo showing a full complaint registration, a test tax payment end-to-end, and an RTS query.
Please factor in WhatsApp’s template message requirements and highlight any external services or hosting fees upfront so there are no surprises later. I’m ready to move quickly once I see a solid plan and timeline.