Zoom Contact Center Setup - 10/02/2026 18:00 EST

I need an end-to-end implementation of Zoom Contact Center. The project covers designing, configuring, and launching the full environment so my team can handle Live chat, Voice calls, Video calls, traditional Email tickets, and inquiries triaged by the Zoom Virtual Agent—all from the same pane of glass.

Scope
Right now I have Zoom licences in place but no contact-center instance configured. I want you to build the entire workflow: inbound routing rules, IVR menus, chat and video queues, email hand-off, skill-based distribution, and the knowledge base that powers the Virtual Agent. SSO must be enabled and user roles defined so agents, supervisors, and admins see only what they need. Basic dashboard and historical reports should be ready from day one.

Tools & integrations
You will work directly in the Zoom Contact Center admin portal, set up the Zoom Virtual Agent designer, and use any public Zoom APIs or Web SDKs required to embed chat on our website. If you have experience tying Zoom events into a CRM via webhooks, note that in your proposal; it will be a plus although not mandatory.

Deliverables
• Fully configured Zoom Contact Center with Live chat, Voice, Video, Email, and Virtual Agent channels active
• Branded chat and video widgets embedded on our site (HTML/JS snippet is fine)
• Email queue mapped to our support address and tested end-to-end
• Virtual Agent intent tree with a starter knowledge base that answers at least the top 15 FAQs
• User roles, agent groups, and business hours set up
• One-hour hand-off session and concise admin/agent quick-start guide (PDF or Google Doc)

Acceptance criteria
The system must route a live visitor through chat, escalate to voice or video on demand, and log an email ticket, all without errors. Abandoned call, average handle time, and first response metrics should appear correctly in the default Zoom reports. Any custom code used for embedding or API calls should be documented and handed over.

If you have rolled out Zoom Contact Center before—especially with the Virtual Agent component—tell me about a similar project and how long the build took. Looking forward to getting this live soon.