Guest Services Platform - Tablet Solution Integrated with INNCOM by Honeywell for Hotel. Solution will work on Tablet and Hotel TV through Set-Top Box.

Project Title
Guest Services Platform - Tablet Solution Integrated with INNCOM by Honeywell for Hotel. Solution will work on Tablet and Hotel TV through Set-Top Box.

Project Overview
We are looking for an experienced developer/team to design and develop a tablet-based Guest Services Platform for hotel guest rooms.

The tablet will be wall-mounted in each room and will act as the main interface for guests to control room functions and access hotel services. Guest can also access the platform using Room TV.

The system must be fully integrated with INNCOM by Honeywell for room controls and with our PMS for guest data, billing, and events.



Key Requirements

Integration: RS485 / IP Gateway to INNCOM by Honeywell BMS

Core Functionalities

A. Room Controls - via INNCOM Integration
Lights On/Off + Dimming
AC / HVAC Control: Temp, Mode, Fan Speed
Curtains / DND / MUR / Make Room
Scene modes: Welcome, Sleep, Movie, Leave

B. TV Controls
Power, Volume, Channel, Source
TV Guide / EPG
Cast / Screen Mirroring

C. Hotel Services
Restaurant Reservations: Browse menu, book table, time, pax. Push to F&B
Spa Bookings: View services, book appointment, add to room bill
In Room Dining: Full menu, order, special instructions. Order goes to POS and charged to room
Housekeeping: Request Cleaning, Towels, Maintenance. Real-time status
View Bill: Live folio from PMS. Option for Express Check-out
Compendium: Hotel info, facilities timing, WiFi, city guide for Jeddah, map, emergency contacts

D. PMS-related Events
Auto Welcome Screen: Guest Name, Room No, Arrival/Departure dates from PMS
Auto Check-out: Wipe guest data + reset tablet on checkout
Auto Language: Based on guest nationality in PMS. Arabic + English minimum

E. Utility Functionality
Kaba Finder: Lost key card locator / instructions
World Clock: Multiple time zones
Weather: Current weather in Jeddah
Messages: Hotel announcements / Upsell messages from front desk

Technical Requirements
Platform: Android 11+ native app OR React Native / Flutter for cross-platform
Backend: Node.js / Laravel /.NET API
Database: MySQL / PostgreSQL
INNCOM Integration: Must use INNCOM WS Server API / BACnet IP to control room devices
PMS Integration: REST API with PMS. Examples: Opera, Cloudbeds, Protel. Must support: Guest Check-in/out, Folio, Post charges
Admin Dashboard: Web portal to manage tablets, menus, services, push notifications, view analytics
Security: Data encryption, Auto wipe on checkout, Kiosk mode to lock tablet
Multi-language: Arabic RTL + English LTR

Admin Panel Requirements
Add/Edit Room Services, Menu, Spa services
Push messages/notifications to rooms
View service requests and status
Manage users and permissions
Analytics: Most used services, revenue from IRD/Spa

Deliverables
Source code + documentation
Admin Dashboard web app
INNCOM + PMS Integration module with API docs
Tablet UI/UX design files - Figma
Installation guide + Training video
3 months bug-fix support after go-live

Ideal Candidate Skills
Proven experience in Hotel Tech / Hospitality software
Experience with INNCOM by Honeywell integration is a big plus
Experience with PMS API integration
Strong in Android / React Native / Flutter
Experience with Kiosk mode and device management MDM
Portfolio of similar tablet / IPTV / in-room systems

Project Scope & Timeline
Phase 1: UI/UX + Admin Panel + Mock data - 3 weeks
Phase 2: INNCOM + PMS Integration + Core functions - 6 weeks
Phase 3: Testing, Deployment on 10 pilot rooms - 2 weeks
Total: ∼11 weeks