Healthcare Call Center Optimization Consultant

We are a healthcare organization in Saudi Arabia looking for an experienced consultant to review and improve our call center operations.

Current issues include:

* Missed calls
* Abandoned calls
* Queue performance problems
* Ineffective call routing
* Reporting and KPI visibility challenges

We are prioritizing candidates with:
- Healthcare call center experience in Saudi Arabia and the GCC region
- Experience supporting Arabic-speaking environments
- Expertise in PBX, queue management, call routing, and CRM integrations

We are specifically seeking consultants who have diagnosed and improved real healthcare call center operations. General AI developers are not a focus for this role.

Please provide examples of similar projects you have completed.