reinstate asin delisted by amazon
Budget: $10 – $30 USD
i am salman from dubai.
My product was delisted because of safety issues. i need help in submitting appeal and activate the listing. kindly check the below email recieved
Dear seller,
We are writing to let you know that the product(s) listed at the bottom of this message have been removed from sale on Amazon.ae marketplace.
Why is this happening?
Your product(s) has been removed from sale due to safety and/or non-compliance issue due to the following notification:
https://www.vis.bayern.de/produkte_energie/basisinformationen/herstellerinfos.htm#b20221229
Note: All pending customer orders will be cancelled, and you should not seek to ship any pending orders for this product yourself.
How do I reinstate my products?
In order for the reinstatement request to be considered, we need to receive the following evidence as a minimum:
A letter of compliance:
• Must be from the manufacturer, and on the manufacturer's letterhead
• Brief statement (1 to 2 sentences) of the reason for the recall
• Identification of the ASIN(s) and product(s) being requested for reinstatement
• How the current/incoming inventory is not subject to the recall and is compliant with all regulatory standards
• Must be submitted in PDF
For food products (food and food supplements):
• Proof of product registration with Food Control Section of Dubai Municipality or other respective UAE Government department.
• Images of product labelling showing all mandatory labelling requirements or a PDF document showing the full compliant product label.
• Confirmation that the detail page information is in line with the product labelling.
For non-food products:
• Declaration of Conformity (DoC) if applicable to the product/Proof of registration with Montaji of Dubai Municipality (if cosmetic);
• Telecommunication regulatory authority approval if product has any wireless function
• Emirates Safety and Metrology Authority certificate and Energy efficiency card if product (House appliances)
• GSO certificate and G-Mark if product is a children’s toy
• Test reports to back up the DoC, or Relevant national certification.
• Images of the product and packaging showing all mandatory markings, labels validity date if applicable
• Copy of the user manual in both Arabic and English.
How do I send the required information?
Any appeal of this decision will be handled via a reinstatement request. Contact Seller Support on how to initiate the reinstatement process. All relevant documentation can be submitted via Seller Support.
What happens next?
If you do not send the requested information, your products will remain unsellable.
If you are a Fulfilment by Amazon (FBA) seller, you will be temporarily unable to create a removal order for the affected product(s) for a period of 30 days. After 30 days, create a removal order in Seller Central to arrange for the removal or disposal of any affected product(s) in our Fulfilment Centres. If you are unable to create a removal order after 30 days, contact Seller Support for assistance. The remaining stock will automatically be disposed after 60 days of being unsellable.
We remind you that you are responsible for the products you list on the Amazon.ae marketplace, and for complying with our policies and all applicable laws. You will not be penalised for the first-time removal of these listings. However, we prohibit re-listing of the affected product(s) on the Amazon.ae marketplace. Note that further listing of these affected product(s) on the Amazon.ae marketplace may result in the removal of your selling privileges.
Affected product(s):
B08T1KY8SG - EF ECOFLOW River Pro Portable Power Station 720Wh, Power Multiple Devices - Recharge 0-80% Within 1 Hour, for Camping
B091YLDBZS - EF ECOFLOW Portable Power Station 720Wh River Pro, 2 AC 600W (Peak 1200W)
B08T1V258H - EF ECOFLOW RIVER Pro Extra Battery 720Wh, Expandable Power for RIVER Pro, for Camping, Home Backup Emergency, Outdoors, RV, Off-Grid
My product was delisted because of safety issues. i need help in submitting appeal and activate the listing. kindly check the below email recieved
Dear seller,
We are writing to let you know that the product(s) listed at the bottom of this message have been removed from sale on Amazon.ae marketplace.
Why is this happening?
Your product(s) has been removed from sale due to safety and/or non-compliance issue due to the following notification:
https://www.vis.bayern.de/produkte_energie/basisinformationen/herstellerinfos.htm#b20221229
Note: All pending customer orders will be cancelled, and you should not seek to ship any pending orders for this product yourself.
How do I reinstate my products?
In order for the reinstatement request to be considered, we need to receive the following evidence as a minimum:
A letter of compliance:
• Must be from the manufacturer, and on the manufacturer's letterhead
• Brief statement (1 to 2 sentences) of the reason for the recall
• Identification of the ASIN(s) and product(s) being requested for reinstatement
• How the current/incoming inventory is not subject to the recall and is compliant with all regulatory standards
• Must be submitted in PDF
For food products (food and food supplements):
• Proof of product registration with Food Control Section of Dubai Municipality or other respective UAE Government department.
• Images of product labelling showing all mandatory labelling requirements or a PDF document showing the full compliant product label.
• Confirmation that the detail page information is in line with the product labelling.
For non-food products:
• Declaration of Conformity (DoC) if applicable to the product/Proof of registration with Montaji of Dubai Municipality (if cosmetic);
• Telecommunication regulatory authority approval if product has any wireless function
• Emirates Safety and Metrology Authority certificate and Energy efficiency card if product (House appliances)
• GSO certificate and G-Mark if product is a children’s toy
• Test reports to back up the DoC, or Relevant national certification.
• Images of the product and packaging showing all mandatory markings, labels validity date if applicable
• Copy of the user manual in both Arabic and English.
How do I send the required information?
Any appeal of this decision will be handled via a reinstatement request. Contact Seller Support on how to initiate the reinstatement process. All relevant documentation can be submitted via Seller Support.
What happens next?
If you do not send the requested information, your products will remain unsellable.
If you are a Fulfilment by Amazon (FBA) seller, you will be temporarily unable to create a removal order for the affected product(s) for a period of 30 days. After 30 days, create a removal order in Seller Central to arrange for the removal or disposal of any affected product(s) in our Fulfilment Centres. If you are unable to create a removal order after 30 days, contact Seller Support for assistance. The remaining stock will automatically be disposed after 60 days of being unsellable.
We remind you that you are responsible for the products you list on the Amazon.ae marketplace, and for complying with our policies and all applicable laws. You will not be penalised for the first-time removal of these listings. However, we prohibit re-listing of the affected product(s) on the Amazon.ae marketplace. Note that further listing of these affected product(s) on the Amazon.ae marketplace may result in the removal of your selling privileges.
Affected product(s):
B08T1KY8SG - EF ECOFLOW River Pro Portable Power Station 720Wh, Power Multiple Devices - Recharge 0-80% Within 1 Hour, for Camping
B091YLDBZS - EF ECOFLOW Portable Power Station 720Wh River Pro, 2 AC 600W (Peak 1200W)
B08T1V258H - EF ECOFLOW RIVER Pro Extra Battery 720Wh, Expandable Power for RIVER Pro, for Camping, Home Backup Emergency, Outdoors, RV, Off-Grid