Resolve Prime Video Direct Access

I can no longer open the Prime Video Direct content dashboard. Every attempt redirects to the grey screen that reads “Account required”, even though the account is fully active and previously verified. I need someone who already knows Amazon’s back-end quirks and the common traps that trigger this “Account Required / Access Denied” loop.

Here is what I’m up against:
• Platform: Prime Video Direct (not Seller Central).
• Failing step: simply clicking “Your Dashboard” after sign-in.
• Error served: “Account required” (sometimes also flashes “Access denied”).

Your job is to diagnose the root cause—whether it’s a permissions glitch, hidden compliance flag, region mismatch, or something deeper in Amazon’s internal ticketing—and guide me to a clean resolution. I’m happy to grant a live screen-share session or provide any console logs Amazon surfaces.

Deliverables I need:
1. Clear explanation of what is blocking my dashboard.
2. Step-by-step actions (including which Amazon support channels to tap, if any) that reliably restore access.
3. A quick verification call or message once the dashboard loads on my side.

If you have previously wrestled with Prime Video Direct account lockouts and know the exact levers inside Contact Us / Exception forms, we’ll get this done fast.