Amazon Account Health Review
Budget: $250 – $750 USD
On March 21, 2025 I received the below email from amazon. Below is my reply and then amaon reply after that. Please let me know what I should do at this point.
Your Amazon.com seller account has been placed under temporary review in accordance with our Drop Shipping Policy. The review period should not exceed 30 days. If more time is needed for the review, we will let you know. While your account is under review, funds will remain in your account. However, you will not be able to receive any disbursements during the review period in accordance with section 3 of the Amazon Business Solutions Agreement:
https://sellercentral.amazon.com/gp/help/external/G1791
Once we confirm that fulfillment of orders are in compliance with our Drop Shipping Policy, your funds will be disbursed according to their usual schedule. If you have open orders or orders you have not shipped during this time, continue fulfilling these orders.
Why did this happen?
We have taken this measure because we found that you have violated our Drop Shipping Policy:
https://sellercentral.amazon.com/gp/help/G201808410
Drop shipping, or allowing a third party to fulfill orders to customers on your behalf, is not acceptable. It must be clear to the buyer that you are the seller of record. When a customer sees packaging, invoices, or receipts identifying a seller that is not you or Amazon, they may be confused. A customer may not know how their order is being fulfilled and who they should contact with any problems or questions.
Repeated violations of the Drop Shipping Policy will result in a restriction of your abilities to list seller-fulfilled offers on Amazon.com. Other violations of the Business Solutions Agreement and seller policies may result in greater restrictions on your ability to sell goods in the Amazon store.
If you have questions about this review or the information asked, go to "Selling account reviews for seller-fulfilled orders":
https://sellercentral.amazon.com/gp/help/G200320980
How do I speed up the review of my account?
If you believe that there has been an error or you would like to speed up the review process, submit an explanation to...... Your explanation should include examples that demonstrate your account complies with our Drop Shipping Policy. These examples may include evidence of your inventory to support your sales. This evidence should include invoices or receipts from your supplier. When sending this documentation, note the following:
-- The documents must reflect your sales volume over the last 30 days.
-- You must include the business details for your supplier, including the business name, phone number, address, and website. We may contact your supplier to verify the documents. We will keep your supplier’s information confidential.
-- You can remove the pricing information from the documents, but the rest of the document must be visible.
-- You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
-- Evidence that you are an authorized retailer or supplier for your listings.
-- If you have employed a third-party drop-shipping service, send the evidence of this agreement and authorization for access to your account.
-- If you are facing logistics issues that are affecting proper fulfillment of your orders, send us evidence for the reasons. We will consider the evidence during your review.
-- If you use multiple warehouses to distribute your products, send the details of those warehouses.
What happens if I do not send the information asked for on the Account Health page?
We will continue to review your account over the next 30 days. If we can confirm that you have not violated the Drop Shipping Policy, the review period will end. We release funds for disbursement. If we do not find enough evidence confirming your fulfillment methods during this period, further action may be taken. Your entire Amazon account may be permanently deactivated. You will receive an email after the review period to let you know what action has been taken. If you believe you have more evidence to support reactivation before this time, submit an explanation.
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On Apr 4 I sent teh following email to amazon:
Dear Amazon Seller Performance Team,
I am writing you today in regard to our account review. Please note that my inventory comes from [supplier name removed] whose contact information is given below:
--- Supplier information (name, phone number, address, website)
I have attached Supplier Invoices with this email. Please let me know if you require any more information. Thank you for your time.
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On Apr 8 I received the following email from amazon:
We received your submission but do not have enough information to transfer funds to you at this time. Funds will not be transferred to you during the review but will stay in your account. To expedite the review of your selling account, please send the following information:
-- Evidence and an explanation that demonstrates how your account complies with our Drop Shipping policy.
-- If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
How do I send the required information?
Submit this information to ........
What happens if I do not send a sufficient explanation?
If we can confirm that you have not violated the Drop Shipping policy, the review period will end and we will automatically release funds for disbursement. If we do not find sufficient evidence confirming your fulfillment methods during this period, further action may be taken and your entire Amazon account may be permanently deactivated. You will receive an email following the review to let you know what action has been taken.
Your Amazon.com seller account has been placed under temporary review in accordance with our Drop Shipping Policy. The review period should not exceed 30 days. If more time is needed for the review, we will let you know. While your account is under review, funds will remain in your account. However, you will not be able to receive any disbursements during the review period in accordance with section 3 of the Amazon Business Solutions Agreement:
https://sellercentral.amazon.com/gp/help/external/G1791
Once we confirm that fulfillment of orders are in compliance with our Drop Shipping Policy, your funds will be disbursed according to their usual schedule. If you have open orders or orders you have not shipped during this time, continue fulfilling these orders.
Why did this happen?
We have taken this measure because we found that you have violated our Drop Shipping Policy:
https://sellercentral.amazon.com/gp/help/G201808410
Drop shipping, or allowing a third party to fulfill orders to customers on your behalf, is not acceptable. It must be clear to the buyer that you are the seller of record. When a customer sees packaging, invoices, or receipts identifying a seller that is not you or Amazon, they may be confused. A customer may not know how their order is being fulfilled and who they should contact with any problems or questions.
Repeated violations of the Drop Shipping Policy will result in a restriction of your abilities to list seller-fulfilled offers on Amazon.com. Other violations of the Business Solutions Agreement and seller policies may result in greater restrictions on your ability to sell goods in the Amazon store.
If you have questions about this review or the information asked, go to "Selling account reviews for seller-fulfilled orders":
https://sellercentral.amazon.com/gp/help/G200320980
How do I speed up the review of my account?
If you believe that there has been an error or you would like to speed up the review process, submit an explanation to...... Your explanation should include examples that demonstrate your account complies with our Drop Shipping Policy. These examples may include evidence of your inventory to support your sales. This evidence should include invoices or receipts from your supplier. When sending this documentation, note the following:
-- The documents must reflect your sales volume over the last 30 days.
-- You must include the business details for your supplier, including the business name, phone number, address, and website. We may contact your supplier to verify the documents. We will keep your supplier’s information confidential.
-- You can remove the pricing information from the documents, but the rest of the document must be visible.
-- You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
-- Evidence that you are an authorized retailer or supplier for your listings.
-- If you have employed a third-party drop-shipping service, send the evidence of this agreement and authorization for access to your account.
-- If you are facing logistics issues that are affecting proper fulfillment of your orders, send us evidence for the reasons. We will consider the evidence during your review.
-- If you use multiple warehouses to distribute your products, send the details of those warehouses.
What happens if I do not send the information asked for on the Account Health page?
We will continue to review your account over the next 30 days. If we can confirm that you have not violated the Drop Shipping Policy, the review period will end. We release funds for disbursement. If we do not find enough evidence confirming your fulfillment methods during this period, further action may be taken. Your entire Amazon account may be permanently deactivated. You will receive an email after the review period to let you know what action has been taken. If you believe you have more evidence to support reactivation before this time, submit an explanation.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
On Apr 4 I sent teh following email to amazon:
Dear Amazon Seller Performance Team,
I am writing you today in regard to our account review. Please note that my inventory comes from [supplier name removed] whose contact information is given below:
--- Supplier information (name, phone number, address, website)
I have attached Supplier Invoices with this email. Please let me know if you require any more information. Thank you for your time.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
On Apr 8 I received the following email from amazon:
We received your submission but do not have enough information to transfer funds to you at this time. Funds will not be transferred to you during the review but will stay in your account. To expedite the review of your selling account, please send the following information:
-- Evidence and an explanation that demonstrates how your account complies with our Drop Shipping policy.
-- If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
How do I send the required information?
Submit this information to ........
What happens if I do not send a sufficient explanation?
If we can confirm that you have not violated the Drop Shipping policy, the review period will end and we will automatically release funds for disbursement. If we do not find sufficient evidence confirming your fulfillment methods during this period, further action may be taken and your entire Amazon account may be permanently deactivated. You will receive an email following the review to let you know what action has been taken.