Solving problems with AWS account

Job ID: 35659656

Budget: $15 – $25 USD

i have several problems with my account. The most important one is that i don't see me instances in the console.
In addition there is a confusion about my support plan. In one place it is written that it is a 'basic' . In another it is written that it is developer. When i try to get help i get a message that i can't because i have basic.
I'm aslo considering to immigrant to another cloud platform.

Notice that the work should be performed through my computer.