AI Customer Support Agent Development

Project Overview
- Client: Major telecom company (financial division – name undisclosed)

- Objective: Build and deploy an AI Agent using technologies like Browser-Use

- Environment: Azure (client-managed tenant, with cloud access restrictions)
Responsibilities
- Define business and technical requirements

- Set up a browser-based session platform on Azure using Browser-Use

- Develop a working prototype with RAG and scoring AI integration

- Design authentication (e.g., strong auth, secure communication)

- Create architecture and estimation documentation
Requirements
- Must-Have Skills:
Experience building web apps or AI workloads on Azure
Familiarity with RAG (Retrieval-Augmented Generation) using tools like Faiss, Weaviate, or Cognitive Search
Backend/agent development skills in TypeScript or Python
Experience leading PoC projects from planning to delivery
- Nice-to-Have Skills:
Experience with Browser-Use, Playwright, or Puppeteer
Knowledge of Azure OpenAI, Azure AD (B2B/B2C), Managed Identity
Experience with AI agent frameworks like LangChain, AutoGen, or CrewAI
Security design experience for financial industry systems
DevSecOps skills (Bicep/Terraform, GitHub Actions, Defender for Cloud)
Experience with Okta integration