Chatwoot WhatsApp Bot & Privacy Overhaul
Budget: $250 – $750 USD
Project Overview
We’re a research-support center providing complementary services to postgraduate students (thesis editing, literature reviews, etc.). WhatsApp is our primary client touchpoint, and our back-office team (in-house staff + freelance researchers) handles everything behind the scenes.
What We Need
Encrypted Customer IDs
Swap out real phone numbers for secure IDs
ID format = country code + last 3 digits of the original number
Content Filtering
Advanced scanning of chats & file uploads
Automatically block any personal data leaks
Custom AI-Powered Bot Agent
Build a GPT-based WhatsApp bot that mimics human CX reps
Enforce our service policies: friendly, accurate, on-brand tone
Seamless handover to real agents when needed
Tech Stack & Repo
We’ll be extending Chatwoot
Integrate via WhatsApp Business API or Cloud API (your call)
Deployable on Heroku/AWS/Docker
Deliverables
Detailed integration plan
Clean, documented code changes in Chatwoot
QA scripts for ID generation & filtering
Bot training prompts & fallback logic
Why This Rocks
You’re not reinventing the wheel—we’re standing on Chatwoot’s shoulders. If you’ve got experience with WhatsApp APIs, Node/Rails (Chatwoot’s stack), and GPT-powered bots, let’s collab and launch fast.
We’re a research-support center providing complementary services to postgraduate students (thesis editing, literature reviews, etc.). WhatsApp is our primary client touchpoint, and our back-office team (in-house staff + freelance researchers) handles everything behind the scenes.
What We Need
Encrypted Customer IDs
Swap out real phone numbers for secure IDs
ID format = country code + last 3 digits of the original number
Content Filtering
Advanced scanning of chats & file uploads
Automatically block any personal data leaks
Custom AI-Powered Bot Agent
Build a GPT-based WhatsApp bot that mimics human CX reps
Enforce our service policies: friendly, accurate, on-brand tone
Seamless handover to real agents when needed
Tech Stack & Repo
We’ll be extending Chatwoot
Integrate via WhatsApp Business API or Cloud API (your call)
Deployable on Heroku/AWS/Docker
Deliverables
Detailed integration plan
Clean, documented code changes in Chatwoot
QA scripts for ID generation & filtering
Bot training prompts & fallback logic
Why This Rocks
You’re not reinventing the wheel—we’re standing on Chatwoot’s shoulders. If you’ve got experience with WhatsApp APIs, Node/Rails (Chatwoot’s stack), and GPT-powered bots, let’s collab and launch fast.