Amazon connect smart dialer
Budget: $8 – $15 USD
- Alexa Skills using Voiceflow
- Business analysis, product development, project management & data modeling
CMS to dynamically manage queries/responses; em ail and web site integration
3. Knowledge of all configurations like create user, queue, routing profile, quick connect, reports, hours of operation, phone numbers etc.
4. Can design architect and create contact flows as per the customer requirement of any complexity involving lex or lambda or some other stuff.
5. Have working knowledge of creating lex and integrating it with connect.
6. Have knowledge of using lambdas to call external application and using external data in connect.
7.Integration using Polly, Lex,
8. Experience as technical lead development for connect.
9 . Knowledge of other AWS services like lambda, kinesis, polly, transcribe,
10 . Implemented connect custom CCP using connect streams.
11. Integrated custom CCP in Salesforce.
1- Advanced 3rd party CRM Integration
2- Lex Bot Designing and Implementation
3- Call Back Feature Implementation
4- Voicemail Integration
5- Dialer Extension Feature Implementation
- Business analysis, product development, project management & data modeling
CMS to dynamically manage queries/responses; em ail and web site integration
3. Knowledge of all configurations like create user, queue, routing profile, quick connect, reports, hours of operation, phone numbers etc.
4. Can design architect and create contact flows as per the customer requirement of any complexity involving lex or lambda or some other stuff.
5. Have working knowledge of creating lex and integrating it with connect.
6. Have knowledge of using lambdas to call external application and using external data in connect.
7.Integration using Polly, Lex,
8. Experience as technical lead development for connect.
9 . Knowledge of other AWS services like lambda, kinesis, polly, transcribe,
10 . Implemented connect custom CCP using connect streams.
11. Integrated custom CCP in Salesforce.
1- Advanced 3rd party CRM Integration
2- Lex Bot Designing and Implementation
3- Call Back Feature Implementation
4- Voicemail Integration
5- Dialer Extension Feature Implementation