AWS Omnichanel Contact Center Thesis

I need support with setting up an omnichannel contact center on AWS using services such as AWS Connect, AWS Lex, AWS Lambda. This Contact Center is my thesis project, its purpose is to automate queries that students at the university may have. Some queries must be answered taking into consideration information from a database which is already created in AWS RDS (MySQL) and already has test data. I would like to have the possibility to also create tasks according to the queries demonstrating the most possibilities that these AWS services can offer to improve and facilitate the information and processes to the students.