Amazon FBA Reimbursement Claim

My FBA shipment (identified by its Shipment ID) was closed with units missing, and I now need Amazon to credit my seller account for the loss. I have proof of shipment, an invoice showing product value, and the full thread of my previous communications with Seller Support.

Your task is to drive the reimbursement process inside Seller Central from start to finish. This includes auditing the shipment records, opening or reopening cases, attaching the correct evidence, following up methodically, and escalating when replies stall. I am either looking to locate the physical units or reimbursement being posted to my account.

Deliverables:
• Copies of all case submissions and escalations
• Confirmation from Amazon and the date the reimbursement credit appears or the units were found

Only apply if you are familiar with navigating FBA claims, know what a STAR shipment is and know the ins and outs of Amazon’s reimbursement policies and how to deal with the endless loops of responses from amazon.